Anirudh Ranawat

• IT Systems analyst for Stealth Monitoring, managing and supporting various video management systems
• Responsible for deploying, maintaining and troubleshooting core business applications, application servers, associated hardware, endpoints, and databases
• Responsibilities include training and mentoring new analysts as well as managing Salesforce projects
• Translate highly technical specifications into clear non-technical requirements for Account Executives, Project Coordinators, and Clients to ensure increased uptime of services by 50-75%
• Monitor health systems, gather system statistics, and troubleshoot reported errors and alarms using Zabbix and PowerBI to prevent downtime.

• Experienced in the assembly and shipping of electronic components, including NVR enclosures, cameras, speakers, radios, switches, modems, and UPS
• Demonstrated skills in the disassembly and removal of equipment, with a focus on scrapping damaged cameras and motherboards
• Skilled in the repair of speakers using solder, shrink tube, crimping, and testing cables for optimal field usage.

Customer service-orientated professional with experience handling calls from ranging from residential, logistics, clients, technicians, etc. Proficient in logging all call interactions on the company portal for accurate record-keeping. In addition to assist couriers with deliveries, logging each parcel and its release ensuring accurate tracking of shipments. Skilled in providing remote troubleshooting support for gas station payment terminals, safety locks, and transaction issues, contributing to effective problem resolution and customer satisfaction.