ANIRUDH PATEL
Winnipeg,MB
Summary
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Analytical and result driven individual with more than 3 years of experience in customer service and two years of experience in accounting, a comprehensive working background in procedures and processes
Overview
10
10
years of professional experience
Work History
Customer Service Agent
The Dufresne Group, CA
05.2021 - Current
- Provide excellent customer service to our teams and guest
- Accurately opened monitored and closed home damage claims as well as appliance claims.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Junior Accountant
Global Medicine Ltd, India
02.2017 - 08.2018
- Document and verify invoices and enter them into accounting software
- Assisted and prepared accounts payable and accounts receivable statements
- Handled banking transactions on daily basis
- Preparing and sending statement of account to the customers on periodical basis and calling them for collections
- Responsible for generating invoice and necessary transportation documents
- Preparing and completing orders for delivery and checking all required documentation
- Responsible for preparing payments by verifying documents and transactions
- Prepared customized reports by collecting, analyzing, and summarizing account information and report to senior authority
- Maintained customer confidence and operations by keeping financial information confidential
- Provided other administrative support as required
Student Intern
ADF Foods Ltd, India
06.2015 - 09.2015
- Analyzed and prepared reports on how company maintains their food safety and hygiene level
- Responsible for studying how company adhere food hygiene/safety policies and procedure
- Analyzed company’s working environment as well as the safety measures taken by the company in every department on daily basis
- Prepared a questionnaire related to the topic and carried out the survey within the organization
- Based on the information accumulated represented a report as a part of conclusion to the upper-level management of the company
Education
Ontario College Graduate Certificate - Supply Chain Management & Logistics
Centennial College
Toronto, CA05.2020
Ontario College Graduate Certificate - International Business Management
Centennial College
Toronto, CA08.2019
Master’s - Business Administration (Finance)
Charotar University of Science And Technology
Gujarat India05.2016
Bachelor’s - Business Administration (General)
Dharmsinh Desai University
Gujarat, India 04.2014
Skills
- Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook), MSR (Customs), Tally, Data Entry, Storis, PAI
- Time Management
- Records Management
- Reporting & Documentation
- Customer Service
- Problem Solving
- Multi-Tasking
- Administrative support
- Performance improvement
- Outstanding communication skills
- Problem resolution
- Webchat assistance
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Agent
The Dufresne Group, CA
05.2021 - Current
Junior Accountant
Global Medicine Ltd, India
02.2017 - 08.2018
Student Intern
ADF Foods Ltd, India
06.2015 - 09.2015
Ontario College Graduate Certificate - International Business Management
Centennial College
Ontario College Graduate Certificate - Supply Chain Management & Logistics
Centennial College
Master’s - Business Administration (Finance)
Charotar University of Science And Technology
Bachelor’s - Business Administration (General)
Dharmsinh Desai University
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