Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
· Client Education and Sales: Educated and counseled clients about insurance coverage differences, persuasively selling maximum coverage within budget.
· Lead Management: Managed new leads pipeline through Applied Epic (CRM).
· Team Leadership: Successfully established, developed, and led a new dealership insurance team, driving increased revenue and contributing to company growth.
· Financial Reporting: Presented quarterly financial reports to senior leadership, discussing growth ideas moving forward.
Client Support: Provided support and broad knowledge of company products to potential clients with varying needs.
· Rail Trail Development: Successfully delivered a $3 million rail trail development project using hybrid methodology.
· Team Liaison: Acted as a liaison between team members, stakeholders, and contractors to identify and remove impediments, ensuring smooth project functioning.
· INSTO Report: Prepared an INSTO report in collaboration with the team, submitted to the United Nations World Tourism Organization (UNWTO) to secure the Sustainable Destination badge.
· Project Documentation: Prepared Scope Statements, Work-Breakdown Structures, and Activity lists for upcoming projects.
· Requirement Gathering: Conducted requirement gathering sessions, developed project plans, and implemented customized solutions.
· Milestone Reporting: Shared project milestone reports with sponsors and stakeholders, providing detailed analysis on risk and financials.
· Chat Bot System: Created Project Charter, defined scope, created WBS, facilitated data gathering sessions, and assigned roles to team members for successfully delivering a fully functional Chat Bot system to generate new leads via website traffic.
· Reporting and Scheduling Application: Developed and monitored the reporting and scheduling application from initiation to implementation, increasing team efficiency through better reporting, raising IT tickets, and addressing obstacles or knowledge gaps.
· Technology Systems for Hospitality Facility: Effectively managed the planning, design, and implementation of technology systems for a new hospitality facility construction, ensuring alignment with bylaw standards and requirements.