Seasoned director with a robust background in business development, technical services, and customer support, notably at Grace Davison and Santai Science Inc. Excelled in enhancing client relations across NA and Europe, spearheading product development, and leading skilled teams. Experienced in flash chromatography and prep HPLC.
Overview
21
21
years of professional experience
Work History
Director - Technical Services
Santai Science Inc.
Montreal, Quebec
08.2022 - Current
Company Overview: Santai Science Inc is a manufacturer of Flash Chromatography systems, columns and accessories
Delivered technical support to clients through discussions, presentations, training, and demonstrations for NA and Europe customers
Led sales force in achieving designated objectives.
Led the support team handling order processing, shipments, payment follow-ups, and warehouse management.
Actively involved in new product designing and development
Director
Santai Discovery India Pvt.Ltd
Mumbai, India
05.2016 - Current
Company Overview: Santai Discovery India Pvt.Ltd is a subsidiary of Santai Science Inc
The company is a manufacturer of flash chromatography systems and accessories.
Oversaw business development in India-SEA region.
Oversaw dealer-based operations.
National Service Manager
Grace Davison Chemicals (I) Pvt.Ltd.
Pune, India
10.2008 - 03.2016
Company Overview: The company was a manufacturer of high-end analytical instruments, such as ELSD, HPLC, and Flash Chromatography Instruments.
The company had more than 6,000 employees worldwide.
Managed business development for the instruments, and led the service department for India and the SEA region.
Handled a team of motivated and skilled service engineers.
Supported the SEA region, namely Singapore and Malaysia, with demonstration, installation, calibration, validation, and service support for the instrument range.
Involved in the product development and beta testing activities for the second-generation flash chromatography system at Deerfield, Chicago, USA, from March 16, 2012.
Involved in the product development and beta testing activities for the third-generation flash chromatography system at Deerfield, Chicago, USA, from February 4, 2014.
Managed the activities through CRM Dynamics.
Assistant Manager - Customer Support
ThermoFisher Scientific
Mumbai, India
10.2007 - 09.2008
Company Overview: The company was a manufacturer of high-end analytical instruments, such as HPLC, GC, MS, rheometers, and polymer extruders, etc.
The company has more than 30,000 employees worldwide, and operations in more than 70 countries.
I was responsible for business development and technical services for rheometers, viscometers, and polymer extruders.
Attended several international training sessions successfully.
Assistant Manager - Customer Support
CHROMLINE EQUIPMENT (I) PVT. LTD
Mumbai, India
07.2004 - 10.2007
Company Overview: The company dealt mainly in analytical instruments like HPLC, Preparative HPLC, Dissolution Tester, HPTLC, OPLC, Viscometers, Polarimeter, LC-MS/MS, etc.
I attended the International Service Training at Boston, USA, and North Carolina, USA, on Prep HPLC and Dissolution Tester by Varian Inc., in May 2006.
Worked on the business development and servicing of instruments like the Dissolution Tester, Preparative HPLC, HPLC, Spectrophotometer, Viscometer, TEA, Melting Point Apparatus, Microwave Digestion systems, etc.
Education
Bachelor - Instrumentation Engineering
Mumbai University
Mumbai, India
01.2003
Skills
Analytical Chemistry
HPLC
Flash Chromatography
Preparative HPLC
Instrument Demonstrations
Customer Service
Negotiations
Silica
ELSD
Technical Sales
General Administration
Flash Columns
Sales Planning
Warehouse management
Stock Management
CRM and ERP proficiency
Disclaimer
I hereby declare that all the above facts furnished by me are true to the best of my knowledge.
Future Science Leader Applied Science at Science World at TELUS World of ScienceFuture Science Leader Applied Science at Science World at TELUS World of Science