ANIQA ASHFAQ
Mississauga
Overview
7
7
years of professional experience
Work History
IT Support Specialist
York University
Toronto, ON, Canada
09.2021 - Current
- Automated 50+ weekly computer deployments via SCCM, reducing imaging time by 30%
- Managed VMware ESXi environment (50+ VMs), including provisioning and performance tuning
- Resolved 10,000+ ServiceNow tickets with 98% SLA compliance for AD/Windows Server issues
- Recognized by Director of IT for developing Python scripts saving 10+ weekly hours
Cybersecurity Analyst
York University
Toronto, ON, Canada
05.2024 - 09.2024
- Reduced security incidents by 40% through SIEM monitoring and Nessus scans
- Patched 35+ critical vulnerabilities within 72-hour SLA
Administrative Assistant
Walmart Malton Care
Mississauga, ON, Canada
02.2018 - 08.2020
- Processed $10,000+ daily transactions with 100% cash handling accuracy
- Trained 5+ employees on POS systems and customer protocols
- Process Optimization: Streamlined patient scheduling, reducing wait times by 15%
- Records Management: Maintained 100% accuracy in patient data entry (500+ records monthly)
- Cross-functional Coordination: Liaised between 10+ healthcare providers and IT staff for EHR system updates
Education
Bachelor of Arts - Information Technology, Certificate in Health Informatics
York University
Certificate - Accounting
York University
Toronto, ON06.2025
Skills
- Java
- Python
- JavaScript
- HTML/CSS
- ESXI
- Windows Server
- Linux Administration
- OpenVP
Languages
French
Elementary
Timeline
Cybersecurity Analyst
York University
05.2024 - 09.2024
IT Support Specialist
York University
09.2021 - Current
Administrative Assistant
Walmart Malton Care
02.2018 - 08.2020
Bachelor of Arts - Information Technology, Certificate in Health Informatics
York University
Certificate - Accounting
York University