Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anny Peace

Anny Peace

St Catharines,Ontario

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Concentrix, Niagara Falls
02.2022 - 11.2023
  • .
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Administrative Coordinator

Accenture
02.2021 - 01.2022
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Approved and terminated customer contracts upon request.
  • Processed debit and credit card and electronic check payments.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Met customer call guidelines for service levels, handle time and productivity.

Human Resources Administrator

Capitalfield Investment Group Ltd
12.2019 - 11.2020
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed and monitored employee recognition programs.
  • Developed and implemented onboarding and orientation programs for new employees.

Education

Bachelor of Arts - English Language

Benson Idahosa University
09.2019

Post Graduate Degree - International Business Management

Niagara College Canada
Canada

Skills

  • Filing
  • Computer Proficiency
  • Call center experience
  • Diligent
  • Problem Solving
  • Customer Relationship Management
  • Verbal communication
  • Commitment
  • Confidentiality
  • Attention to detail
  • Planning And Coordination
  • Operational Efficiency
  • Quality Controls
  • Employee Relations

Certification

  • Branding (Nesternship virtual program) issued by Nestle.
  • APHRI (Training certificate) issued by Certification Edge
  • Association of Administrative Professionals
  • Business Management

Timeline

Call Center Representative

Concentrix, Niagara Falls
02.2022 - 11.2023

Administrative Coordinator

Accenture
02.2021 - 01.2022

Human Resources Administrator

Capitalfield Investment Group Ltd
12.2019 - 11.2020

Bachelor of Arts - English Language

Benson Idahosa University

Post Graduate Degree - International Business Management

Niagara College Canada

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Anny Peace