Anindita Paul

Business Analyst

• Collaborated closely with Product Managers to translate business requirements into detailed technical specifications and user stories.
• Led process transformation initiatives by partnering with upstream and downstream stakeholders to document and optimize current and future state workflows.
• Analyzed work orders and refined requirements to ensure clarity and feasibility for development and QA teams.
• Served as a liaison between clients and technical teams, accurately translating business needs into system enhancements through comprehensive System Requirement Documents (SRD) and High-Level Design Documents (HLD) .
• Demonstrated in-depth expertise in business analysis, data mapping, quality assurance, and project delivery methodologies across the full software development lifecycle.
• Supported the creation and execution of system acceptance test cases , validating results to ensure alignment with business expectations.
• Performed in-depth analysis of testing outcomes to confirm solution effectiveness and compliance with business needs.
• Led and supported technology initiatives and onboarding efforts to adopt best-in-class industry solutions.
• Fostered effective communication and collaboration with management, engineering, product, and support teams to resolve product issues.
• Experienced in API testing and proficient in SQL for data extraction, validation, and reporting.

Testing Manager / Project Manager

• Acted as the primary liaison between enterprise clients and internal teams, ensuring effective communication, expectation alignment, and seamless project delivery.
• Led discovery sessions to define project scope, objectives, deliverables, and milestones for both backend and frontend applications.
• Managed end-to-end project lifecycles, including planning, scheduling, resource allocation, risk mitigation, and performance monitoring .
• Identified and mitigated project risks, managed scope changes, and ensured all deliverables aligned with business goals and compliance standards.
• Coordinated activities across clients, QA, development, production, and third-party vendors to ensure cohesive and efficient project execution.
• Maintained transparent communication with all stakeholders, providing regular updates on project status, risks, and outcomes.
• Utilized strong leadership and communication skills to influence and align cross-functional teams, promoting continuous improvement across QA metrics.
• Delivered quality performance reports and trend analyses to senior leadership, recommending actionable improvements to enhance compliance and customer satisfaction.
• Continually enhanced the Quality Assurance Program across in-house and outsourced teams to improve efficiency, accuracy, and coverage.
• Collaborated with Product, Process, and Training teams to identify process gaps and recommend measurable improvements.
• Directed automation initiatives , developed long-term QA automation roadmaps, and implemented modern testing frameworks integrated with CI/CD pipelines and DevOps tools .
• Developed comprehensive test strategies, test plans, and automation frameworks to ensure consistent quality delivery.
• Monitored emerging industry trends and applied best practices to optimize quality and delivery standards.
• Oversaw complete project lifecycle management — including initiation, financial planning, resourcing, implementation, and delivery tracking.
• Partnered with HR Business and Technology Owners to ensure successful execution of initiatives aligned with strategic business outcomes.
• Developed and maintained integrated baseline project plans , coordinated interdependent workstreams, tracked performance, and reconciled financial forecasts.

Business Analyst

• Partnered with Product Managers to translate complex business requirements into clear technical specifications and user stories.
• Led process optimization initiatives by collaborating with upstream and downstream stakeholders to document and enhance current and future state workflows.
• Analyzed work orders and refined requirements to ensure clarity and feasibility for development and QA teams.
• Acted as a key liaison between clients and technical teams, translating business needs into system enhancements through detailed System Requirement Documents (SRD) and High-Level Design Documents (HLD) .
• Demonstrated strong expertise in business analysis, data mapping, quality assurance, and project delivery methodologies across the SDLC.
• Supported the development and validation of system acceptance test cases to ensure alignment with business objectives.
• Conducted analysis of test outcomes to confirm solution performance and compliance with requirements.
• Led and supported technology onboarding initiatives, ensuring adoption of best-in-class industry solutions.
• Collaborated with management, engineering, and product teams to identify and resolve product issues effectively.
• Proficient in API testing and SQL for data querying, validation, and analysis.

Scrum Master

• Facilitated key Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives in the absence of a dedicated Scrum Master.
• Managed project deliverables across medium to large-scale initiatives, ensuring timely risk assessments, issue resolution, and execution of contingency plans.
• Partnered with internal and external stakeholders to develop project plans, KPIs, and metrics, maintaining consistent status reporting and communication.
• Collaborated with Product Owners to create and groom product backlogs, estimate user stories, and prioritize deliverables.
• Balanced team capacity and workload to ensure successful sprint execution and delivery.
• Guided teams on Agile best practices , coaching members to enhance maturity, efficiency, and collaboration.
• Analyzed customer systems to identify strengths, weaknesses, and opportunities for improvement.
• Oversaw the end-to-end delivery of multiple Group Benefits projects , from requirement identification and client approvals to successful closure.
• Partnered with program leadership to ensure strategic alignment across project objectives and outcomes.
• Hosted weekly collaboration meetings with project teams, stakeholders, and business partners to track progress and remove blockers.
• Built and maintained detailed project plans aligned with scope, time, cost, and resourcing to ensure project success.
• Managed multiple interdependent deliverables in alignment with the organizational technology roadmap.
• Facilitated discussions, decision-making, and conflict resolution to maintain team focus and productivity.
• Worked closely with stakeholders to track changing requirements, dependencies, and impediments.
• Monitored team velocity, sprint progress, and release metrics to evaluate delivery performance.
• Leveraged data-driven insights to identify performance gaps, mitigate risks, and recommend corrective actions.
• Developed and implemented action plans to address root causes, enhance operational efficiency, and improve overall project performance.

Testing Manager / Project Manager

• Served as the primary liaison between enterprise clients and internal teams, ensuring effective communication, alignment, and project transparency.
• Led discovery sessions to define project scope, objectives, deliverables, and key milestones .
• Oversaw end-to-end project lifecycles, managing timelines, dependencies, resources, and risks to ensure successful delivery.
• Proactively identified and mitigated project risks while ensuring business objectives and quality standards were maintained.
• Coordinated activities between clients, internal teams, and third-party vendors for seamless execution.
• Resolved challenges efficiently through a collaborative and solution-oriented approach.
• Maintained structured and transparent communication with stakeholders, delivering regular updates on progress, risks, and outcomes.
• Utilized strong presentation and communication skills to influence stakeholders and promote QA excellence across teams.
• Produced regular quality performance reports and trend analyses, providing leadership with actionable recommendations to improve compliance and customer satisfaction.
• Continuously enhanced the Quality Assurance Program across internal and outsourced teams to drive efficiency and consistency.
• Partnered with Product, Process, and Training teams to identify performance gaps and recommend process improvements.
• Developed and implemented test strategy documents and test plans aligned with project goals and technical requirements.
• Stayed current with industry trends, adopting emerging best practices to enhance QA and project delivery standards.
• Directed full project lifecycle management including initiation, definition, financials, resourcing, and implementation .
• Collaborated with HR Business and Technology Owners to ensure initiatives achieved desired business outcomes and value creation.
• Created and maintained integrated project plans using estimation models, coordinating cross-functional dependencies and tracking performance against delivery goals.
• Managed and validated financial forecasts, performing ongoing reconciliations to ensure budget adherence.

Test Lead / Quality Manager

• Managed a diverse portfolio of projects, consistently delivering on time and within budget while achieving business objectives.
• Oversaw all phases of Group Benefits projects, from requirement identification to project closure, including estimation, client approvals, and resource planning.
• Developed complex project plans aligned with scope, schedule, cost, and resource allocation to ensure successful delivery.
• Facilitated weekly collaboration meetings with project teams, stakeholders, and business partners to track progress and resolve issues.
• Managed multiple interdependent deliverables in alignment with organizational technology strategy and roadmap.
• Maintained risk registers and communicated project risks and mitigation plans to senior management.
• Supported application releases, rollouts, and provided subject matter expertise for incoming opportunities.
• Executed projects using Agile/Scrum and Waterfall methodologies , leading testing teams for new functionalities and BAU regression testing.
• Planned, scheduled, tracked, and monitored project activities, including resource allocation, risk management, and impact assessment of change requests.
• Elicited requirements from business owners, system users, and SMEs to create SDLC artifacts , including requirements and traceability matrices.
• Managed onshore and offshore project resources, including subcontractors and offshore teams.
• Collaborated with QA teams to develop test cases, test data, and execute testing phases including System, Functional, Smoke, Sanity, Regression, and UI testing .
• Conducted test planning, script development, test execution, and reporting, categorizing defects and working with developers to ensure timely resolution.
• Performed audits, reviews, walkthroughs, and hands-on system testing throughout the SDLC to ensure quality and compliance.
• Produced regular testing progress updates, status reports, and documentation for stakeholders and senior management.
• Monitored performance metrics, identified process gaps, and implemented improvement plans to enhance operational efficiency.
• Oversaw program budgets, tracked financial performance, and reported progress to leadership while maintaining quality standards.

Scrum Master

• Facilitated Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, retrospectives, and reviews in the absence of a dedicated Scrum Master.
• Managed medium to large-scale project deliverables, ensuring timely risk assessments and execution of contingency plans.
• Collaborated with internal and external stakeholders to define project plans, KPIs, metrics, and reporting structures.
• Partnered with Product Owners to create, groom, and prioritize product backlogs and user stories.
• Maintained team capacity planning and workload balance to ensure successful sprint delivery.
• Led delivery of committed scope within timelines while guiding teams and the organization on Agile best practices .
• Coached teams on Agile processes and methodologies to enhance maturity, collaboration, and performance.
• Analyzed customer systems to identify strengths, weaknesses, and opportunities for process improvement.
• Oversaw end-to-end delivery of Group Benefits projects, from requirement gathering and estimation to client approvals and project closure.
• Hosted collaboration meetings, tracked interdependent deliverables, and ensured alignment with the technology roadmap.
• Facilitated discussions, decision-making, and conflict resolution while removing blockers and impediments.
• Monitored team velocity, sprint, and release progress, leveraging quality data to identify performance gaps and mitigate risks.
• Developed action plans to address deficiencies, reduce root causes, and improve operational performance across projects.

• Developed comprehensive test cases and strategic test plans to ensure quality assurance.
• Executed thorough functional, regression, UI, and accessibility testing to validate software performance.
• Led defect calls to facilitate effective communication and resolution.
• Created a detailed traceability matrix to bridge gaps between requirements and testing specifications.
• Collaborated with QA Engineers to formulate robust testing strategies and plans.
• Conducted post-release and post- implementation testing to identify and troubleshoot issues effectively.