Overview
Work History
Education
Skills
Availability
Timeline
Generic

Anindita Biswas

Scarborough, Toronto,ON

Overview

7
7
years of professional experience

Work History

AM / PM Shift Supervisor

Mamma’s Pizza
01.2023 - Current
  • Checking and accurately completing the opening and closing procedure
  • Assist other staff members to complete tasks on the various lists
  • Taking care of Customer Satisfaction and ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
  • Provided excellent service to customers, taking orders, processing payments, and addressing concerns
  • Taking online orders from Uber eat, Door Dash and Mamma’s Pizza’s online site and making sure all order are made and delivered properly
  • Maintained sales records for inventory and oversee that all food and products are consistently prepared and served according to the Mamma’s Pizza’s recipes, portioning, cooking and serving standards
  • Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries
  • Taking care of Food and Health safety process and company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
  • Control cash and other receipts by adhering to cash management and reconciliation procedures in accordance with Mamma’s Pizza policies and procedures
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the Mamma’s Pizza’s receiving policies and procedures.

Receptionist and Cashier

Barbeque Nation
01.2022 - 12.2022
  • Provided customer service and receiving telephone calls, taking online orders, taking messages and arranging meetings
  • Maintained sales records for inventory control purposes and handled cash and credit card transactions in an efficient manner.

Customer Service Representative

Suncity Mall
10.2020 - 12.2021
  • Responding to inquiries and concerns from clients via chat, email, and phone calls
  • Handling client concerns and complaints promptly and expertly and elevating complicated problems to managers or senior team members when needed
  • Keeping records of all contacts and transactions with customers.

Customer Service Representative

Star Mall
06.2017 - 03.2020
  • Responding to inquiries and concerns from clients via chat, email, and phone calls
  • Handling client concerns and complaints promptly and expertly and elevating complicated problems to managers or senior team members when needed
  • Keeping records of all contacts and transactions with customers.

Education

Master -

Northeastern University of Toronto

Bachelor of Science -

West Bengal University
01.2020

Skills

  • Active listening to fully understand the customer's needs and concerns
  • Clear and concise verbal and written communication to explain solutions effectively
  • Providing easy-to-understand instructions and explanations
  • Complaint Handling
  • Inventory Management
  • Health and Safety compliance
  • Staff Management
  • Schedule Management
  • Quality Control
  • Patience and the ability to remain calm when dealing with difficult situations
  • Politeness, courtesy and professionalism in all interactions
  • Adaptability and can work on flexible time
  • Teamwork - Excellent team player with focus on collaboration, team building and customer relations
  • Additional skills: Punctuality, Positive Attitude, prioritization, multitasking, and problem-solving abilities in a fast-paced environment
  • Experienced with Microsoft Office (Word, PowerPoint & Excel) on Windows

Availability

Available on all days except Thursday.

Timeline

AM / PM Shift Supervisor

Mamma’s Pizza
01.2023 - Current

Receptionist and Cashier

Barbeque Nation
01.2022 - 12.2022

Customer Service Representative

Suncity Mall
10.2020 - 12.2021

Customer Service Representative

Star Mall
06.2017 - 03.2020

Master -

Northeastern University of Toronto

Bachelor of Science -

West Bengal University

Similar Profiles

CREATE PROFILE
Anindita Biswas