Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Anindita Basu

Anindita Basu

Summary

Energetic Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.



Overview

4
4
years of professional experience
3
3
Certification
3
3
years of post-secondary education

Work History

Crew Member

Mc Donald's
02.2023 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Upsell daily products
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept bakery case stocked with fresh selections and arranged to entice orders.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales .

Associate

Guardian India
11.2021 - 12.2022
  • 100% of production time to be spent logged in on web chat, live chats & mails with an approach to deliver positive customer satisfaction
  • Managed 70 calls a day.
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Focus on First Call resolution & accurate research initiation
  • Maintain internal & client defined quality on chats
  • Understands and contributes positively in meeting client SLA s & targets
  • Adheres to Customer Service Attendance & Accountability policies
  • Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, call back timeliness etc.) are met or exceeded consistently
  • Take complete ownership of self-learning & development
  • Specialization in dental insurance, life insurance, long term and short-term disability for country USA
  • Trainer and Supervisor for new employees for 4 months
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Identified customer needs and wants to enhance customer experiences and boost sales

Assistant Manager

Zara
10.2021 - 11.2021
  • Provide customer service
  • Analyze reports and rankings to maximize sales communicate the needs of the store with product and stock managers
  • Recruit, train and evaluate sales associates
  • Provide, analyze and overlook weekly schedules and daily sheets to assure the right coverage
  • Manage sales floor and stockroom providing organization and quick problem solving
  • Handle returns and provide customer service
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Senior Human Resources Executive

Core HR Solutions
04.2021 - 10.2021
  • Recruiting and managing employees
  • Directed hiring and onboarding programs for new employees.
  • Addressing the clients
  • Managing Social Media Network
  • Performance Analysis
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Educated employees on company policy and kept employee handbook current.
  • Administered or changed benefits, health plans and retirement plans by request or during open enrollment periods.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
  • Tracked and reported metrics to identify trends and establish goals to meet business needs.
  • Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Designed robust compensation and benefits packages to attract top employees.
  • Met with employees annually for progress reviews and performance assessments.
  • Coordinated work activities for HR managers, specialists and recruiting agents.

Research Analyst

Zigram Pvt Ltd
04.2020 - 04.2021
  • Analyzed statistical data using both modern and traditional methods.
  • Interpreted data and made recommendations from findings.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Experienced in collecting, interpreting, and organizing data,
  • Working knowledge of the target industry and market
  • Training new employees
  • Auditing
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
  • Organized participant-informed consent waivers and research scope documentation.
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
  • Evaluated potential subject participants to assess suitability for planned studies.
  • Performed valid and accurate market research for Zigram.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Designed and executed study approaches.
  • Led special projects through effective emergency resolution by diminishing obstacles and saving time.
  • Led research team of 30 on AML projects and successfully met key milestones.
  • Completed testing projects by deadline and under budget for company-wide initiatives.

Research Analyst

KPMG India, PEP Connect
05.2019 - 04.2020
  • Assigned to the work of handling Data Gathering
  • Maintaining the accuracy of country profiles
  • Used tools liked Dow Jones, DQA and Profile Builder
  • Analyzed statistical data using both modern and traditional methods.
  • Interpreted data and made recommendations from findings.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
  • Evaluated potential subject participants to assess suitability for planned studies.
  • Streamlined research processes to meet tight deadlines for multiple projects.
  • Collaborated with team members to initiate best practices to achieve organizational goals.

Internship Student

Ram Manohar Lohia Hospital
08.2017 - 05.2019
    • Reported back to instructor to receive day-to-day tasks and responsibilities.
    • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
    • Carried out day-day-day duties accurately and efficiently.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Maintained energy and enthusiasm in fast-paced environment.
    • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Cardiology Technology

Hamdard Institute of Medical Sciences And Research
Delhi, India
08.2015 - 05.2018

Skills

  • MS office

    • NGOs:
    Sai Sahara Old age Home;
    Delhite's National Initiative in
    Palliative Care – DNIP Care: For
    Cancer Patient Care;
    Team Everest: For underprivileged
    children

    Other Skills:

  • Time Management
  • Cash Handling
  • Ordering Procedures
  • Product Promotion
  • Order Delivery Practices
  • Sales Expertise
  • Food Preparation and Safety
  • Stocking and Replenishing
  • Table Setting Knowledge
  • Verbal and Written Communication
  • Telephone Etiquette
  • Line Efficiency
  • Food Running
  • Coordinating Reservations
  • Workplace Efficiency
  • Store Opening and Closing
  • Performance Improvement
  • Team Contribution
  • Hospitality Service Expertise
  • Restaurant Operation
  • Willingness to Learn
  • Maintenance and Repair
  • Interactive Communication Skills
  • Taking Orders
  • Teamwork and Collaboration
  • Crew Leadership
  • Supplies Monitoring and Restocking
  • Clear Communication
  • Workstation Setup and Breakdown
  • Server and Staff Support
  • Training and Motivation
  • Server Support
  • Espresso and Tea Beverage Service
  • Process Monitoring and Improvement
  • Quality Assessments
  • Food Packaging and Labeling
  • Drive-Thru Operation
  • Food Processing
  • Front of House Management
  • Cleaning
  • Salesmanship
  • Safety
  • Hobbies:
    Painting, sketching, reading,
    Socializing, Calligraphy,
    communicating and networking

Certification

CPR / AED / First-Aid

WHMIS

OHS LEGISLATION

Additional Information

Availability: Everyday(including weekends)

Timeline

Crew Member

Mc Donald's
02.2023 - Current

Associate

Guardian India
11.2021 - 12.2022

Assistant Manager

Zara
10.2021 - 11.2021

Senior Human Resources Executive

Core HR Solutions
04.2021 - 10.2021

Research Analyst

Zigram Pvt Ltd
04.2020 - 04.2021

Research Analyst

KPMG India, PEP Connect
05.2019 - 04.2020

Internship Student

Ram Manohar Lohia Hospital
08.2017 - 05.2019

Bachelor of Science - Cardiology Technology

Hamdard Institute of Medical Sciences And Research
08.2015 - 05.2018

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Anindita Basu