Overview
Work History
Education
Skills
Trainingsandawards
Personal Information
Permanenthomeaddress
References
Disclaimer
Languages
Timeline
Generic
Anil Raj Shrestha

Anil Raj Shrestha

Surrey,British Columbia

Overview

10
10
years of professional experience

Work History

Restaurant Supervisor

Green Mainson
11.2019 - 01.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Banquet Captain & Learning Coach

The Ritz-Carlton Hotel
09.2015 - 09.2019
  • Fully adhere to all operation procedures with regards to working place, product, menu, quality , quantity and safety regulations
  • Provide a proactive service to guest order
  • Hosting line-up for line staff and assign the duty
  • Giving training to new staff
  • Making opening and closing checklist of banquet area
  • Performs all other duties as assigned by supervisor and managers.

Lead Barista Supervisor

Himalayan Bud Café
06.2014 - 08.2015
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.

Education

Master in Business Administration(MBA), University -

Vancouver, BC, Canada

Bachelor of Arts Degree in Hotel Management, College -

American College of Nicosia, Cyprus
06.2013

Management Faculty (Hotel Management), +2 Level -

White Field H S School Kathmandu, Nepal
01.2008

SLC Level -

Vidyasagar Secondary Boarding School Nijgadh, Nepal
Nijgadh, Bara, Nepal
2006

Skills

Active Listening

Trainingsandawards

  • Guest Voice Training at The Ritz-Carlton, Riyadh
  • Service from Heart Training at The Ritz-Carlton, Riyadh
  • Fire drill and safety training at The Ritz-Carlton, Riyadh
  • Communication training at The Ritz-Carlton, Riyadh
  • Diploma in Barista Training from Himalayan Bud Café, Nepal
  • Basic Computer from dot NET Computer & Language Institute

Personal Information

  • Place of Birth: Nijgadh, Nepal
  • Height: 5'8''
  • Passport Number: 4066579
  • Date of Birth: 06/18/89
  • Nationality: Nepali
  • Marital Status: Married

Permanenthomeaddress

Nijgadh, Bara, Népal

References

  • Mr. Ibrahim Ramadan, Banquet Manager, The Ritz-Carlton Hotel, 00966-59 360 6170, Ibrahim.ramadan@ritzcarlton.com
  • Mr. Ramesh Maharjan, AV Manager, C&E department, Hilton Hotel & Residences

Disclaimer

I hereby state that the above mentioned information is true in all aspects.

Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual

Timeline

Restaurant Supervisor

Green Mainson
11.2019 - 01.2024

Banquet Captain & Learning Coach

The Ritz-Carlton Hotel
09.2015 - 09.2019

Lead Barista Supervisor

Himalayan Bud Café
06.2014 - 08.2015

Master in Business Administration(MBA), University -

Vancouver, BC, Canada

Bachelor of Arts Degree in Hotel Management, College -

American College of Nicosia, Cyprus

Management Faculty (Hotel Management), +2 Level -

White Field H S School Kathmandu, Nepal

SLC Level -

Vidyasagar Secondary Boarding School Nijgadh, Nepal

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Anil Raj Shrestha