Anil Raj Shrestha
Surrey,British Columbia
Overview
10
10
years of professional experience
Work History
Restaurant Supervisor
Green Mainson
11.2019 - 01.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Banquet Captain & Learning Coach
The Ritz-Carlton Hotel
09.2015 - 09.2019
- Fully adhere to all operation procedures with regards to working place, product, menu, quality , quantity and safety regulations
- Provide a proactive service to guest order
- Hosting line-up for line staff and assign the duty
- Giving training to new staff
- Making opening and closing checklist of banquet area
- Performs all other duties as assigned by supervisor and managers.
Lead Barista Supervisor
Himalayan Bud Café
06.2014 - 08.2015
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Master in Business Administration(MBA), University -
Vancouver, BC, Canada
Bachelor of Arts Degree in Hotel Management, College -
American College of Nicosia, Cyprus
06.2013
Management Faculty (Hotel Management), +2 Level -
White Field H S School Kathmandu, Nepal
01.2008
SLC Level -
Vidyasagar Secondary Boarding School Nijgadh, Nepal
Nijgadh, Bara, Nepal2006
Skills
Active Listening
Trainingsandawards
- Guest Voice Training at The Ritz-Carlton, Riyadh
- Service from Heart Training at The Ritz-Carlton, Riyadh
- Fire drill and safety training at The Ritz-Carlton, Riyadh
- Communication training at The Ritz-Carlton, Riyadh
- Diploma in Barista Training from Himalayan Bud Café, Nepal
- Basic Computer from dot NET Computer & Language Institute
Personal Information
- Place of Birth: Nijgadh, Nepal
- Height: 5'8''
- Passport Number: 4066579
- Date of Birth: 06/18/89
- Nationality: Nepali
- Marital Status: Married
Permanenthomeaddress
Nijgadh, Bara, Népal
References
- Mr. Ibrahim Ramadan, Banquet Manager, The Ritz-Carlton Hotel, 00966-59 360 6170, Ibrahim.ramadan@ritzcarlton.com
- Mr. Ramesh Maharjan, AV Manager, C&E department, Hilton Hotel & Residences
Disclaimer
I hereby state that the above mentioned information is true in all aspects.
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Restaurant Supervisor
Green Mainson
11.2019 - 01.2024
Banquet Captain & Learning Coach
The Ritz-Carlton Hotel
09.2015 - 09.2019
Lead Barista Supervisor
Himalayan Bud Café
06.2014 - 08.2015
Master in Business Administration(MBA), University -
Vancouver, BC, Canada
Bachelor of Arts Degree in Hotel Management, College -
American College of Nicosia, Cyprus
Management Faculty (Hotel Management), +2 Level -
White Field H S School Kathmandu, Nepal
SLC Level -
Vidyasagar Secondary Boarding School Nijgadh, Nepal