Anil Rana
Bridgewater,NS
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Food and Beverage Supervisor
Tim Hortons
10.2022 - 01.2025
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
General Manager
Tamas Bar Lounge & Symphony Banquet's
12.2021 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
The Palm Court
11.2020 - 05.2021
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
General Manager
Clarks Inn
08.2019 - 10.2020
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Operations Manager
Ramada by Wyndham
05.2019 - 07.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Food and Beverage Manager
Hotel 6
11.2017 - 04.2019
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Increased customer satisfaction by developing unique food and beverage menu options and performing menu engineering biannually.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Monitored and reviewed sales updates from the cluster sales office throughout India.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Banquet Manager (Banquets And F&B Operations)
Holiday Inn
05.2016 - 11.2017
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 1100-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
Banquet Manager (Banquets & Banquets Sales)
Park Plaza,
06.2012 - 05.2016
- Directed and managed banquet functions for 700-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Manager F&B
Ramada City Centre
09.2011 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager F&B
Radisson
10.2008 - 04.2011
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Restaurant Manager
Genting Highlands
05.2007 - 05.2008
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Food and Beverage Supervisor
Radisson Windsor
08.2005 - 04.2007
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Food and Beverage Assistant
Radisson Windsor
08.2001 - 08.2005
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
Hotel Operational Trainee
Le Meridien, Resort & Convention Centre
01.2000 - 03.2001
- Strengthened brand reputation by upholding company policies and delivering consistent, high-quality service to guests.
- Increased overall efficiency with thorough knowledge of hotel systems and software applications.
- Helped maintain an organized back office area by filing documents properly, managing databases accurately, and staying current on administrative tasks.
- Contributed to successful event planning and execution for various hotel functions and conferences.
Education
Bachelor of Hotel & Catering Management -
Banglore University
Banglore, Karnataka, India04-2000
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Inventory control
- Food safety and sanitation
- Team leadership
- Problem-solving
- Customer service
- Food and beverage operations
- Cost control
- Menu development
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Food and Beverage Supervisor
Tim Hortons
10.2022 - 01.2025
General Manager
Tamas Bar Lounge & Symphony Banquet's
12.2021 - 06.2022
Assistant General Manager
The Palm Court
11.2020 - 05.2021
General Manager
Clarks Inn
08.2019 - 10.2020
Operations Manager
Ramada by Wyndham
05.2019 - 07.2019
Food and Beverage Manager
Hotel 6
11.2017 - 04.2019
Banquet Manager (Banquets And F&B Operations)
Holiday Inn
05.2016 - 11.2017
Banquet Manager (Banquets & Banquets Sales)
Park Plaza,
06.2012 - 05.2016
Assistant Manager F&B
Ramada City Centre
09.2011 - 05.2012
Assistant Manager F&B
Radisson
10.2008 - 04.2011
Restaurant Manager
Genting Highlands
05.2007 - 05.2008
Food and Beverage Supervisor
Radisson Windsor
08.2005 - 04.2007
Food and Beverage Assistant
Radisson Windsor
08.2001 - 08.2005
Hotel Operational Trainee
Le Meridien, Resort & Convention Centre
01.2000 - 03.2001
Bachelor of Hotel & Catering Management -
Banglore University
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