Achieved KPIs, and ensure compliance with Standard Operating Procedures daily provided by CATSA and Transport Canada.
Actively managed the service levels of security checkpoints for the public and non-passengers, provided by a union with over 1600 Screening Officers.
Conducted regular performance reviews and made recommendations for the employee recognition program.
Applied corrective measures as required following the progressive discipline process. Conducted interviews with employees as per the Attendance Management Policy and Program.
Assigned CATSA Screening Officers to screening positions, monitored breaks, conducted specified training, and accommodated language requirements as per OLA.
Compiled shift reports for the upper management, YVR Airport Authority, CATSA and Transport Canada.
Assisted Screening Officers in dealing with public complaints, security incidents and/or breaches, and screening equipment malfunctioning.
Conducted workplace investigations with the guidance of LR Advisor and senior management.
Security Officer
SecuriGuard
05.2021 - 03.2022
Trans Mountain Pipeline Project - Responded to incident / emergency situations and followed required protocols.
Frequently patrolled designated areas in outdoor terrain environments
Detected and deterred unauthorized persons.
Created detailed Security Occurrence Reports on security breaches, vandalism and incidents.
Surveillance Officer
Starlight Casino
08.2021 - 12.2021
Assisted BC Lottery Corporation (BCLC), Gaming Policy Enforcement Branch (GPEB) ,and New West Police Department peace officers for Federal and Provincial criminal investigations
Reviewed video footage on cases of patron/internal disputes.
Completed daily activity report and note pertinent facts.
Provided directions and supervision to gaming floor agents.
Managed complaints, grievances and concerns from team members.
Inventory Department Manager
Lowe's Canada
04.2016 - 02.2021
Oversaw safety activities of associates by mentoring on protocols ,operating procedures, and workplace safety
Accounted for weekly, monthly and annual inventory management, as well as semi-annual shrinkage and expansion on store inventory
Exercised progressive discipline techniques regarding safety violations by partnering with senior management.
Education
Criminology
Kwantlen Polytechnic University
Richmond
06.2025
High School Diploma - undefined
Balfour Collegiate
Regina, SK
Certification
Basic Security Training
Advanced Security Training
Standard Level C First Aid& CPR/ AED
Restricted Area Identity Card (RAIC) holder, Transport Canada Reliable Security Clearance, RCMP Security Clearance.
Valid Class 5 BCDL with no abstraction.
Airside Vehicle Operating Permit- D/A License.
Additional Information
Danny Kim - Service Delivery Manager - 778-251-2462
Sean Villeneueve - Operations Manager - 604-219-9408
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service