ANIL VARUGHESE

Toronto,ON

Overview

years of professional experience

Certification

Work History

Business Application Analyst I

TD Bank

, ON

06.2022 - Current

Research/Analytical Skills: Ensuring the required application access requests (submitted through the Confluence/ServiceNow portals) for colleagues are actioned as per BBIS process protocols and service level agreements. Providing L1 technical support for business banking applications
Communication Skills: Escalating knowledge gaps to access management stakeholders, and presenting application issue workarounds in team meetings.
Teamwork Skills: Identifying application issues, trends reported by partners, team group chats, and collaborating with the access governance team in reducing process bottlenecks.

Education

MSc - Aerospace Engineering

Kingston University

01-2010

Skills

Risk management
Organizational skills
Attention to detail

Root-cause analysis
Process improvements
Stakeholder communication

Key Achievements

• Reducing process bottlenecks - Submitted 17 ID8s (3 implemented) and 18 internal process improvement submissions (6 implemented).

• Pulse Coordinator tasked with analyzing & reporting BBIS team feedback for the 2023 Pulse Survey.

• Coordinated Mission Control POD 13 project, providing insights valued up to 1.7M annual benefits.

• Supported the design of the onboarding training deck and troubleshooting guide of the Digital Tech new hires. Trained the October 2021 new hire cohort as a Digital Support Coach.

• Team Leader in Partner Recognition – 78 ecards received for executing access requests efficiently and taking ownership of process pain points.