Anil Poudel
Scarborough,ON
Summary
A front-of-house team member with extensive restaurant experience flexes easily between different positions to meet demand. At present, I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tim Horton's
04.2023 - Current
- Taking orders and serving according to guest orders.
- Handling cash-related transactions and service-related issues.
- Preparing sandwiches and brewing hot and cold beverages.
- Learned all required tasks quickly to maximize performance.
- Made work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to their needs.
- Developed strong cooperative relationships with coworkers and managers.
Server
Casa Loma, Liberty Entertainment Group
04.2023 - Current
- Greeted and Welcomed guests in hospitable manner.
- Assisted guests to know about offering of Castle.
- Reported to the manager if there is any incident and filling out incident report form.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Working with manager to solve guest issues and complaints.
- Preparing and doing Mise-en-scene and Mise-en-place.
- Served food and beverages promptly with focused attention to customer needs.
Team Member
KFC, College Park
08.2022 - 04.2023
- Handled cash-related transactions.
- Assisted customers who are especially able.
- Training new employees and assigning their duties.
- Learning and understanding challenges of workplace harassment and working with colleagues to solve them.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Server and Bartender
Local Café and Restaurant
04.2022 - 01.2023
- Resolved customer complaints and issues.
- Provided standard drinks, both alcoholic and non-alcoholic.
- To keep the restaurant in compliance with rules while serving spirits, staff members learned about and followed local alcohol laws.
- Observed customers to make sure their alcohol consumption was appropriate and took action to stop bad behavior.
- Served the guest's requested alcoholic and non-alcoholic drinks.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Following health and safety protocols is crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
Trainee
Ratna Hotel
03.2019 - 04.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Participated in on job training, working closely with supervisors and coworkers and asking appropriate questions.
- Handled and counted money related transactions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Worked in kitchen and helped the cook to prepare several dishes.
- Worked in Housekeeping department to maintain cleanliness, hygiene, and safety of guests on the hotel premises
- Maintained the guest room clean and refilling the fresh room supplies as per standard
- Worked with Food and Beverage department to handle difficult circumstances and Food safety.
- Worked in Front Office department to provide customers with friendly and welcoming environment.
- Shadowed senior team members to learn all related jobs and tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma - Hospitality- Hotel Operations Management
Centennial College
Scarborough, ON09.2024
Skills
- Dealing with customers professionally
- Highly adaptable in changing situation
- Clear Oral and written communication skill
- Dedicated, enthusiastic and energetic personality
- Knowledge on personal and food hygiene
- Fluent in English, Nepali, Hindi, and intermediate in Punjabi languages
- Money Handling
- Safe Work Practices
- Documentation and Recordkeeping
Certification
- Smart Serve.
- Food Handler.
- Worker Health and Safety Awareness Training.
- First Aid and CPR .
- Opera Cloud Training.
- HR Training.
Additional Information
References are available upon Request.
Timeline
Team Member
Tim Horton's
04.2023 - Current
Server
Casa Loma, Liberty Entertainment Group
04.2023 - Current
Team Member
KFC, College Park
08.2022 - 04.2023
Server and Bartender
Local Café and Restaurant
04.2022 - 01.2023
Trainee
Ratna Hotel
03.2019 - 04.2020
Diploma - Hospitality- Hotel Operations Management
Centennial College
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