Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anil Palikodath Varghese

42 Baltray Crescent, North York,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Electronics Test Technician

Microart Services, Inc
01.2021 - 07.2023
  • Follow test procedures to test manufacture products
  • Record results of testing and identify failures
  • Assist manufacturing personals to improve quality and yield of products
  • Monitor test result and report yield drop to supervisor
  • Log failure result and repair minor problem if identified
  • Calibrate test instruments according to specifications
  • Collect troubleshooting data and complete troubleshoot-related documentation
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Assist in other manufacturing activities

Customer Service Representative

Home Credit Bank
04.2017 - 10.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Flipkart
05.2016 - 04.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Engineering - Environmental studies

Cape Breton University
Sydney, NS
2020

Bachelor of Engineering - Electronics and communication Engineering

Anna University
India
2016

Skills

  • Microsoft Excel
  • Customer Relations
  • Report Transcription
  • Microsoft Word
  • Technical Support
  • Account Management
  • Order Fulfillment
  • Analytical Thinking
  • Problem Solving

Certification

WHMIS Certification

Workplace Hazardous Materials Information Systems

Driving License

Timeline

Electronics Test Technician

Microart Services, Inc
01.2021 - 07.2023

Customer Service Representative

Home Credit Bank
04.2017 - 10.2018

Customer Service Representative

Flipkart
05.2016 - 04.2017

Bachelor of Engineering - Environmental studies

Cape Breton University

Bachelor of Engineering - Electronics and communication Engineering

Anna University

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Anil Palikodath Varghese