Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Certification
Additional Information
Timeline
Generic

ANIL KUMAR

RICHMOND,BC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

CSR

Pizza Hut
08.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Ramp Agent

Allied Ground International YVR Airport
04.2024 - 07.2024
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Education

Bachelor Of Commerce - Accounting And Finance

G.G.N.khalsa College
Ludhiana, Punjab

Skills

  • Problem-solving abilities
  • Customer Service
  • Adaptability
  • Team work

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Hobbies and Interests

  • Sports

  • Music

  • Exercise

Personal Information

Title: CSR

Certification

Basic security training(BST) license

Additional Information

I have a restricted area identity card (RAIC) clearance.

Timeline

Ramp Agent

Allied Ground International YVR Airport
04.2024 - 07.2024

CSR

Pizza Hut
08.2023 - Current

Bachelor Of Commerce - Accounting And Finance

G.G.N.khalsa College

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ANIL KUMAR