Anil Dave
Toronto,ON
Summary
Very rich experience of customer service for over 35 years made matured and ability to listening skill with understanding of customers need and offering appropriate suggestions and salutations.
Overview
38
38
years of professional experience
Work History
Manager
Bloorcourt Post Office And Stationery
09.2003 - 07.2022
- Managed flow, operations and management services for over 300 daily post office visitors.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Professional Pharmaceutical Representative
SmithKline Beecham Pharmaceuticals
09.1984 - 03.2000
- Developed educational and advocacy programs for each new drug.
- Maintained current understanding of market trends and competitor activities.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Demonstrated products and specific features at customer locations and special events.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Education
Bachelor of Science - Chemistry
Gujarat University
Nadiad, IndiaSkills
- Business Administration
- Data Entry
- Consultative Sales
- Product Knowledge
- Product Sales
- Problem-Solving Abilities
- Problem Resolution
- Customer Relationship Management (CRM)
- Active Listening
- Client Relations
- Call Center Operations
- Customer Service
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Limited Working
Timeline
Manager
Bloorcourt Post Office And Stationery
09.2003 - 07.2022
Professional Pharmaceutical Representative
SmithKline Beecham Pharmaceuticals
09.1984 - 03.2000
Bachelor of Science - Chemistry
Gujarat University
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