Aniket Rana
Vancouver
Summary
Dynamic Inventory and Warehouse Manager at Summit Tools, adapt at fostering inclusive teams and enhancing customer satisfaction through effective problem-solving and inventory management. Recognized for implementing efficient procedures that minimized discrepancies and promoting a culture of respect and collaboration among staff. Proven leadership in high-pressure situations, ensuring timely deliveries and employee safety.
Overview
8
8
years of professional experience
Work History
Inventory And Warehouse Manager
Summit Tools
11.2023 - Current
- Managed and coordinated a diverse team in the warehouse, ensuring inclusion and equitable treatment among staff, fostering a culture of collaboration and respect.
- Developed and implemented inventory control procedures that ensured accurate stock levels while taking into account the different needs and preferences of diverse clients.
- Demonstrated strong problem-solving skills when addressing discrepancies in inventory, identifying solutions that minimized loss and maintained customer satisfaction.
- Acted as the primary point of contact for customers, resolving concerns regarding order discrepancies with professionalism, empathy, and integrity.
- Managed high-pressure situations, such as handling delayed shipments or urgent customer requests, by staying calm, thinking critically, and communicating effectively with team members and clients.
- Led regular team meetings to improve warehouse processes, fostering a positive and inclusive environment where all employees felt encouraged to share their ideas.
- Utilized time management skills to prioritize tasks effectively, ensuring that deliveries were dispatched on time while managing staff workloads and ensuring balanced working conditions.
- Regularly coached and mentored warehouse staff, helping them improve their skills and work efficiently within a team, promoting leadership and accountability at every level.
- Created a safe and respectful work environment by adhering to safety regulations and promoting mental health awareness to support employees in stressful situations.
- Emphasized the importance of diversity and inclusion in all operations, ensuring that all customers were treated fairly and respectfully, regardless of background.
Assistant Store Manager
Lowe's Canada
09.2023 - 11.2023
- Directed daily operations with a focus on inclusivity, encouraging diverse perspectives within the team to improve customer engagement and store performance.
- Handled escalated customer complaints, using de-escalation techniques and active listening to resolve conflicts with professionalism and empathy.
- Promoted a customer-first mentality among staff, reinforcing the importance of customer service, respect, and fairness in every interaction.
- Led a team through daily tasks with strong communication and leadership, ensuring each team member understood their role and felt supported.
- Implemented staff training on cultural awareness and diversity, ensuring all team members were equipped to serve a diverse clientele with integrity and respect.
- Demonstrated flexibility by adjusting team priorities and resources in response to changing customer needs, ensuring a seamless shopping experience.
- Encouraged a positive work environment by recognizing staff achievements, fostering teamwork, and promoting emotional intelligence in leadership decisions.
- Monitored store performance through KPIs, applying critical thinking to identify areas for improvement and taking corrective actions that aligned with the company’s core values.
- Managed staff schedules, utilizing time management skills to ensure optimal coverage during busy periods while supporting work-life balance for the team.
- Supported team members in managing stressful situations, such as difficult customer interactions, by offering guidance and promoting resilience and inclusiveness in problem-solving.
Department Manager
Rona
04.2021 - 09.2023
- Managed sales and operations with a strong focus on inclusivity and respect, ensuring all employees and customers felt valued and treated equitably.
- Provided leadership and direction to a diverse team, promoting professional conduct and fostering a culture of respect and accountability in daily operations.
- Handled difficult customer interactions with calmness and professionalism, using de-escalation techniques and conflict resolution to resolve issues effectively.
- Encouraged staff development through regular coaching and mentoring, promoting leadership skills and accountability in handling various tasks.
- Collaborated with senior management to improve department processes, applying critical thinking to identify opportunities for growth and improve customer satisfaction.
- Utilized time management skills to prioritize tasks within the department, ensuring efficient use of resources while maintaining a positive work environment.
- Promoted cultural awareness and diversity sensitivity within the team, ensuring all employees understood the importance of inclusivity in customer service and teamwork.
- Managed high-pressure situations, such as large sales events, by maintaining a calm demeanor and clear communication, ensuring smooth operations.
- Fostered a sense of teamwork by organizing group problem-solving sessions, where employees were encouraged to contribute ideas to improve department performance.
- Demonstrated flexibility in handling last-minute schedule changes or unexpected customer needs, ensuring customer satisfaction without compromising team morale.
Sales Specialist
Lowes Canada
01.2020 - 03.2021
- Engaged with customers in a respectful and professional manner, providing expert advice and ensuring their needs were met while upholding the company’s values of integrity and fairness.
- Assisted in managing inventory for the department, utilizing strong organizational and problem-solving skills to ensure stock availability and product placement met customer expectations.
- Demonstrated strong communication skills by explaining product features and benefits to customers of diverse backgrounds, ensuring they felt informed and respected.
- Resolved customer concerns by applying de-escalation techniques and using empathy to address issues in a way that upheld company values and ensured customer satisfaction.
- Worked in a fast-paced environment, managing multiple tasks simultaneously while maintaining attention to detail and delivering high-quality customer service.
- Collaborated with team members to develop and execute sales strategies, fostering a supportive and inclusive environment where ideas were encouraged and valued.
- Promoted a positive shopping experience by treating all customers with respect and ensuring their interactions were handled with fairness and professionalism.
- Regularly updated product knowledge and sales techniques, mentoring less experienced staff to improve their skills and customer interaction.
- Managed stress and high workload during peak sales periods, ensuring that customer service remained a top priority while maintaining team morale.
- Demonstrated flexibility in handling last-minute customer requests or inventory issues, adapting quickly to ensure customer satisfaction and team success.
Sales Associate
Canadian Tire
01.2018 - 08.2019
- Assisted customers with product selection, providing expert advice while ensuring all interactions were respectful, inclusive, and customer-focused.
- Managed inventory for the tools department, demonstrating strong organizational skills and attention to detail while ensuring products were available and accessible to customers.
- Demonstrated effective communication skills by explaining product features and benefits to customers with varying levels of knowledge, ensuring they felt informed and valued.
- Resolved customer complaints by using de-escalation techniques, maintaining professionalism and integrity to ensure a positive outcome.
- Worked collaboratively with team members to maintain department cleanliness and organization, fostering a positive and inclusive work environment.
- Demonstrated flexibility by adjusting to changing responsibilities and customer needs, ensuring a seamless shopping experience for all customers.
- Promoted diversity awareness by treating all customers and team members with fairness and respect, valuing different perspectives and promoting inclusivity in every interaction.
- Showed leadership by mentoring new staff members, helping them develop their skills and ensuring they understood the importance of customer service and professional conduct.
- Managed stressful situations, such as high foot traffic or customer disputes, by remaining calm and prioritizing tasks to ensure smooth operations.
- Applied critical thinking to solve product or inventory issues, ensuring customer satisfaction and maintaining department efficiency.
Sales Associate
Walmart
01.2017 - 01.2018
- Delivered excellent customer service, engaging with customers in a friendly and inclusive manner while respecting cultural differences and promoting a positive shopping experience.
- Assisted customers in locating products and answering questions, demonstrating strong communication skills and an understanding of diverse customer needs.
- Utilized de-escalation techniques when dealing with challenging or dissatisfied customers, maintaining professionalism and ensuring customer concerns were resolved amicably.
- Worked collaboratively with team members to maintain store cleanliness and organization, fostering a supportive environment where teamwork and respect were prioritized.
- Demonstrated strong time management skills by balancing customer service duties with restocking and other operational tasks, ensuring the store ran smoothly.
- Showed flexibility by adapting to changing schedules and responsibilities, ensuring customers received the support they needed during peak times or special promotions.
- Contributed to an inclusive work environment by treating all colleagues and customers with respect, valuing diversity, and promoting fairness in every interaction.
- Assisted in training new employees, providing mentorship and promoting a positive work environment where everyone felt supported and empowered.
- Displayed professionalism and integrity in every aspect of the job, ensuring that all actions aligned with the company's core values.
- Managed high-pressure situations, such as long lines or customer complaints, by staying calm, prioritizing tasks, and ensuring a positive experience for all customers.
Education
Associate of Science - Health Sciences
Langara College
Vancouver, None08-2020
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Hiring and training
- Problem-solving
- Employee safety
- Staff management
- Customer care
- Safety standards
- Team building and leadership
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Inventory And Warehouse Manager
Summit Tools
11.2023 - Current
Assistant Store Manager
Lowe's Canada
09.2023 - 11.2023
Department Manager
Rona
04.2021 - 09.2023
Sales Specialist
Lowes Canada
01.2020 - 03.2021
Sales Associate
Canadian Tire
01.2018 - 08.2019
Sales Associate
Walmart
01.2017 - 01.2018
Associate of Science - Health Sciences
Langara College
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