Aniket Nimbalkar
Waterloo,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, customer retention with highest customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bell Mobility
09.2022 - 07.2023
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Custome Service Representative
UPS Canada
09.2020 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
Event Security Supervisor
Northwestern Protection Services
04.2020 - 08.2020
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised team of 48 security personnel during shift.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
Customer Operation Coordinator
General Property Management
10.2018 - 03.2020
- Coached employees through day-to-day work and complex problems.
- Managed customer admin requests on priority.
- Managed Escalation calls for multiple commercial properties condominium properties.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
Post-Degree Certificate - Project Management - Information Technology
Humber College
12.2019
Post-Degree Certificate - Wireless Information Networking
Humber College
Etobicoke12.2018
Bachelor of Engineering Technology - Electronics And Telecommunication
G H Raisoni College of Engineering
Nagpur05.2016
Skills
- Sales Development
- Communication
- Business Development
- Payment Processing
- Customer Needs Assessment
- Client Account Management
- Customer
- Call Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Sales Associate
Bell Mobility
09.2022 - 07.2023
Custome Service Representative
UPS Canada
09.2020 - 07.2022
Event Security Supervisor
Northwestern Protection Services
04.2020 - 08.2020
Customer Operation Coordinator
General Property Management
10.2018 - 03.2020
Post-Degree Certificate - Project Management - Information Technology
Humber College
Post-Degree Certificate - Wireless Information Networking
Humber College
Bachelor of Engineering Technology - Electronics And Telecommunication
G H Raisoni College of Engineering
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