ANIKET DHINGRA
Toronto,ON
Summary
Professional Assistant Manager with an analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollarama Inc.
Markham, Ontario
01.2024 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established store tactics and strategies to achieve operational performance and sales goals. Maintaining weekly sales target by 5% in units.
- Maintaining quarter-to-date budget with high performance and achieving quarterly and yearly bonus with a 10% increase.
- Prepared staff work schedules with store manager, and assigned team members to specific duties.
Team Leader
Dollarama Inc.
Markham, Ontario
06.2023 - 12.2023
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Resolved customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Executive
Inext Logistics
Brampton, Ontario
04.2023 - 11.2023
- Maintained accurate records of customer interactions, transactions, and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, and more.
- Managed and processed received orders in the system, handing them over to the warehouse operations team for completion.
- Prepared and sorted documents, such as detailed reports of daily activities, cycle count reports, and invoices, identifying and interpreting data for system entry.
Key Holder
Under Armour
Ottawa, Ontario
11.2021 - 04.2023
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
PGD - Marketing - Research and Analytics
Centennial College
05.2023
PGD - Business Analytics
Cambrian College
08.2022
Bachlors - Computer Application
Manav Rachna University
04.2021
Skills
- Customer Relations
- Retail Inventory Management
- Operations Oversight
- Hiring and Training
- Payroll Management
- Performance Evaluations
Timeline
Assistant Store Manager
Dollarama Inc.
01.2024 - Current
Team Leader
Dollarama Inc.
06.2023 - 12.2023
Customer Service Executive
Inext Logistics
04.2023 - 11.2023
Key Holder
Under Armour
11.2021 - 04.2023
PGD - Marketing - Research and Analytics
Centennial College
PGD - Business Analytics
Cambrian College
Bachlors - Computer Application
Manav Rachna University
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