Summary
Overview
Work History
Skills
Timeline
Generic

Aniket Dhepe

Ottawa,ON

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

3
3
years of professional experience

Work History

Onsite Support Technician

TD Canada Trust
Ottawa, Ontario
12.2022 - Current
  • Maintained inventory records of all IT equipment deployed across multiple sites.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Updated customer information and account status in the database following each interaction.
  • Used remote login tools to assist clients with technical and product questions.
  • Maintained positive working relationship with fellow staff and management.
  • Tested computer components such as memory cards, hard drives, CD-ROMs for functionality.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Provided technical support during operational updates and maintenance procedures.
  • Assisted with network connectivity problems by configuring routers, switches and firewalls.
  • Performed troubleshooting, repairs, installation and maintenance of computers, printers, scanners and other peripherals.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Sales Representative

PC Financial
Ottawa, ON
02.2025 - 11.2025
  • Coordinated with other departments to ensure timely delivery of orders.
  • Prepared and delivered appropriate presentations on products and services.
  • Researched competitors' products, prices, and sales techniques.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Identified opportunities for cross-selling additional products and services.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Produced sales documents, finalized deals and filed records.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Skills

  • Remote desktop assistance
  • Network connectivity
  • Hardware installation
  • Wireless networking
  • VoIP support
  • Software updates
  • VPN configuration
  • Software configuration
  • Virtualization technologies
  • IT security protocols
  • Ticketing system management
  • Active Directory management
  • Printer support
  • Operating system support

Timeline

Sales Representative

PC Financial
02.2025 - 11.2025

Onsite Support Technician

TD Canada Trust
12.2022 - Current

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Aniket Dhepe