Anika Yesmin Supty

•Working with the wider development team.

•Connect with customers from coast-to-coast.

•Conduct outbound calls for customer retention.

•Promote and recommend the latest products and

•services to customers on inbound/ outbound sales

queues.

•Manage call flows, provide first call resolution and

satisfying customer expectations.

• Embodied company mission and values through honesty, integrity and high-quality performance
• Utilized strong problem-solving abilities to identify and resolve complex issues
• Used POS system to scan customer purchases, calculate prices and process transactions
• Displayed strong leadership skills by delegating tasks and providing guidance to junior team members
• Assisted with store recovery to maintain clean and organized sales floor throughout shift

• Maintained high customer satisfaction levels by going extra mile to personalize service
• Accepted checks, debit and credit cards, and gift certificates in line with company policy
• Processed cash register transactions on POS and provided correct change
• Cleaned and sanitized checkouts and other high-touch surfaces

• Managing day-to-day operations of the office, including organizing and coordinating meetings, events, and schedules
• Providing administrative support to executives and staff, including managing calendars, handling correspondence, and preparing documents
• Overseeing office maintenance, supplies, equipment, and ensuring a clean and organized work environment
• Arranging travel and accommodations for employees, including booking flights, hotels, and transportation
• Assisting with budget management, tracking expenses, and processing invoices and payments