Overview
Work History
Education
Skills
Personal Project
Certification
Timeline
Generic

ANIKATE DOOMRA

Calgary

Overview

2
2
years of professional experience

Work History

Technical Analyst

Kismet Solutions
Calgary
06.2023 - 09.2023
  • Led IT equipment setup and maintenance, reducing hardware incidents by 17%.
  • Delivered rapid technical support with a 92% resolution rate within SLA via phone, email, and remote tools.
  • Spearheaded Tier 2 technical support for United Malt, encompassing business applications and Microsoft technologies, such as Office 365, Windows Server, Client OSes, and Active Directory.
  • Diagnose and resolve technical issues through various channels including in person support, telephone and email.
  • Provide Tier I networking support, skillfully managing WAN and LAN connectivity, switches, routers, firewalls, and security protocols.
  • Serve as a primary escalation point for Service Desk Tier I support, offering guidance and expertise to address complex issues promptly.
  • Vigilantly monitor and manage alerting systems for company systems, proactively identifying and mitigating potential problems.
  • Seamlessly manage the entire hardware/software lifecycle, from procurement and tracking to configuration and deployment to end-users, including workstations, laptops, and mobile.

Robotics Development and installation Associate

Cushman and Wakefield
Calgary
05.2022 - 05.2023
  • Pioneered advancements in multi-industry robotics development and implementation through effective cross-departmental collaboration.
  • Elevated the efficiency of robotic systems, resulting in a 10% increase in daily setups, with a new average of 120 setups per day.
  • Maintained a proactive approach to industry trends, consistently upgrading robotics software to align with cutting-edge applications and technological developments.
  • Delivered expert technical support and training for the seamless integration of robotic systems in manufacturing processes, ensuring optimal performance and operational excellence.

IT Help Desk Support

gatestone and co.
Calgary
10.2021 - 10.2022
  • Delivered prompt technical support, resolving 85% of support requests within the SLA timeframe.
  • Facilitated the installation, configuration, and maintenance of IT equipment, ensuring optimal performance.
  • Oversaw user accounts, documented support incidents boosting team efficiency and adherence to protocols.
  • Provided timely and effective technical support to end-users via phone, email, and in-person communication, resolving issues such as software and hardware malfunctions, network connectivity, and printer problems.
  • Analyze and resolve hardware, software, and network issues through systematic troubleshooting
  • Identify root causes of technical problems to prevent recurrence and improve overall system reliability.
  • Communicate technical information clearly and understandably to non-technical users.
  • Provide regular updates on the status of ongoing issues and ensure users are informed throughout the resolution process.
  • Contribute to the development and maintenance of a knowledge base, documenting common problems and solutions for both users and support staff.
  • Collaborate with other IT professionals and departments to address complex technical challenges.
  • Effectively escalate issues to higher-level support when necessary and collaborate on comprehensive solutions.
  • Perform routine system maintenance tasks, including updates, patches, and configurations.
  • Take a proactive approach to prevent potential issues through regular system checks and updates.

Education

Information Technology

Southern Alberta Institute of Technology
04.2023

Skills

  • Network Management
  • Operating Systems
  • Virtualization and Cloud
  • System Administration
  • Active Directory
  • IT Service Management
  • Ticketing systems
  • Security protocols and compliance
  • Scripting and Automation
  • javascript
  • ITIL foundation fundamentals v3
  • Collaboration Tools
  • Data Backup
  • Networking Infrastructure
  • Team management
  • Microsoft 365
  • Remote Access
  • Printer management
  • Helpdesk and Technical support
  • Bilingual : English and french basics

Personal Project

Capstone project : Wireless Network Diagnosis Tool (WNDS) ,Device Developer

Co-developed a network diagnostic tool with advanced protocols, designed a user-friendly interface, and conducted extensive real-world testing, enhancing traffic analysis and user experience. Moreover enhanced Javascript skills and programming fundamentals.

Certification

  • ITIL Foundation Fundamentals v3, Linkedin -Dec2023
  • Google IT Support Professional, Google- Dec 2023
  • Career Essentials in System Administration, Microsoft/LinkedIn - Sept 2023
  • IT Help Desk for Beginners, LinkedIn - Oct 2023
  • Learning Network Troubleshooting, LinkedIn - Sept 2023
  • Microsoft Office 365: Administration, LinkedIn- July 2023
  • Advanced Microsoft Excel, Learn Markets- May 2021

Timeline

Technical Analyst

Kismet Solutions
06.2023 - 09.2023

Robotics Development and installation Associate

Cushman and Wakefield
05.2022 - 05.2023

IT Help Desk Support

gatestone and co.
10.2021 - 10.2022

Information Technology

Southern Alberta Institute of Technology

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