Anika Tabassum Hossain
Summary
Customer-focused professional with dedication to partnering with coworkers to promote an engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
9
9
years of professional experience
Work History
Sandwich Artist (Part Time)
SUBWAY®Restaurants
01.2023 - Current
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Executed sandwich artistry duties with a very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Collaborated with team members to maintain a smooth workflow during busy hours.
OMNI Sales Floor Associate (Part Time)
Walmart SuperCenter
10.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collected, packed, and delivered products according to online orders
- Built productive relationships with customers to establish trust, and rapport and increase satisfaction.
Customer Service (Call Center, Part Time)
Banglalink, Dhaka, Bangladesh
09.2014 - 03.2015
- Improved customer satisfaction by efficiently addressing and resolving inquiries promptly.
- Maintained and updated records, reports, files, and communication information.
- Managed high call volume with exceptional professionalism, ensuring proper escalation when necessary.
- Provided comprehensive administrative support to the call center team, enabling seamless operations.
Education
Master of Applied Science - Energy Systems Engineering
Memorial University of Newfoundland
St. John's, NL05.2024
Bachelor of Science - Electrical and Electronic Engineering (EEE
Ahsanullah University of Science & Technology
Dhaka, Bangladesh12.2018
Skills
- Handling high volume of clients over the phone
- Providing remote support
- Highly energetic and enthusiastic
- Goal-oriented attitude and Attention to detail
- Multitasking capabilities
- Customer relationship management
- Great Communication Skill
- Self-motivated and Strong decision-maker
- Ability to work under pressure
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Sandwich Artist (Part Time)
SUBWAY®Restaurants
01.2023 - Current
OMNI Sales Floor Associate (Part Time)
Walmart SuperCenter
10.2022 - 11.2022
Customer Service (Call Center, Part Time)
Banglalink, Dhaka, Bangladesh
09.2014 - 03.2015
Master of Applied Science - Energy Systems Engineering
Memorial University of Newfoundland
Bachelor of Science - Electrical and Electronic Engineering (EEE
Ahsanullah University of Science & Technology
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