Anika Yesmin Supty
Winnipeg
Summary
With 5 years of experience as a customer service/sales agent, I have honed my skills in improving the overall customer experience. Building key relationships and applying effective customer service techniques are my strengths, resulting in increased sales revenue and satisfied customer demands. Adaptable and dedicated, I consistently provide exceptional service to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Technical Outgoing Sales Representative
NTT BUSINESS PROCESS OUTSOURCING (Rogers)
03.2024 - Current
- Working with the wider development team.
- Connect with customers from coast-to-coast.
- Conduct outbound calls for customer retention.
- Promote and recommend the latest products and
- services to customers on inbound/ outbound sales
- Manage call flows, provide first call resolution and satisfying customer expectations.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Seasonal Part Time Associate
Forever 21
12.2023 - Current
- Embodied company mission and values through honesty, integrity and high-quality performance
- Utilized strong problem-solving abilities to identify and resolve complex issues
- Used POS system to scan customer purchases, calculate prices and process transactions
- Displayed strong leadership skills by delegating tasks and providing guidance to junior team members
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
Cashier & Team Member
Burger King
06.2024 - 12.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Cleaned and sanitized checkouts and other high-touch surfaces
Office Coordinator
Bashundhara Group
05.2017 - 05.2021
- Managing day-to-day operations of the office, including organizing and coordinating meetings, events, and schedules
- Providing administrative support to executives and staff, including managing calendars, handling correspondence, and preparing documents
- Overseeing office maintenance, supplies, equipment, and ensuring a clean and organized work environment
- Arranging travel and accommodations for employees, including booking flights, hotels, and transportation
- Assisting with budget management, tracking expenses, and processing invoices and payments
Education
High School Diploma or GED -
Central women's college
DhakaBachelor of Science - Computer Science
Habibullah Bahar National University
Dhaka12.2022
Skills
- Bookkeeping
- Microsoft SQL Server
- Microsoft Excel
- Organizational skills
- Meeting planning
- Schedule coordination
- Client relations
- File organization
- Outbound sales
- Multi-tasking strength
- Order processing
- Outgoing personality
- Problem-solving
Languages
English
Full Professional
Timeline
Cashier & Team Member
Burger King
06.2024 - 12.2024
Technical Outgoing Sales Representative
NTT BUSINESS PROCESS OUTSOURCING (Rogers)
03.2024 - Current
Seasonal Part Time Associate
Forever 21
12.2023 - Current
Office Coordinator
Bashundhara Group
05.2017 - 05.2021
High School Diploma or GED -
Central women's college
Bachelor of Science - Computer Science
Habibullah Bahar National University
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