Anika Wilfred
Toronto
Summary
A passionate, highly organized and hard-working individual effortlessly proficient in the customer service and hospitality industry looking to further season their expertise, heighten their career and be of reputable value to an established company.
Overview
8
8
years of professional experience
Work History
Server
Playa Cabana
03.2021 - 10.2023
- Maintain clean and organized dining area to uphold restaurant hygiene standards
- Assist in bar doing prep work and making drinks
- Receive and confirm takeout orders via telephone and delivery apps
- Comfortably navigate restaurants Point of Service system
Housekeeper
MaidPro
01.2021 - 09.2021
- Follow cleaning instructions thoroughly completing checklist
- Maintain positive and professional attitude while in clients homes
- Punctually travel to and from scheduled appointments
- Keep record of hours and tasks completed unsupervised
Barista
Starbucks
09.2018 - 01.2019
- Memorize many drink combinations and allergens
- Regularly clean and stock whilst being mindful to guest needs
- Complete orders at register with an enthusiastic attitude towards customers
- Genuinely greet guests upon arrival and departure of cafe
Team Lead
Mcdonalds
09.2015 - 08.2018
- Attentively calculate debit and cash transactions at the end of shift
- Settle guest conflicts ensuring satisfactory resolutions
- Assist with schedule making and provide cover for ill co-workers
- Anticipate rush times whilst maintaining a clean and stocked restaurant regularly
Education
Certificate -
Smart Serve
Toronto, ON11.2023
Diploma -
Burlington Central Highschool
Burlington, ON06.2019
Skills
- Microsoft Word
- Microsoft Excel
- Attention to Detail
- Excellent Communication
- Cash Handling
- Suggestive Selling
- Memory Retention
- Supply Restocking
Timeline
Server
Playa Cabana
03.2021 - 10.2023
Housekeeper
MaidPro
01.2021 - 09.2021
Barista
Starbucks
09.2018 - 01.2019
Team Lead
Mcdonalds
09.2015 - 08.2018
Certificate -
Smart Serve
Diploma -
Burlington Central Highschool