Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anika Rifou

Greater Sudbury,ON

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

4
4
years of professional experience

Work History

Event Caterer

Blue Mandolin
03.2021 - Current
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Disciplined and dedicated to meeting high-quality standards.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Coordinated with team members to prepare orders on time.
  • Utilized culinary techniques to create visually appealing dishes.

Server Team Lead

Twiggs Coffee Roasters
07.2023 - 11.2023
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.

Flourist

The Flower Shoppe
12.2022 - 06.2023
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.

Server Team Lead

Twiggs Coffee Roasters
07.2019 - 06.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Psychology

Laurentian University
Greater Sudbury, ON
06.2027

Skills

  • Knowledge of Cuisines
  • Food Preparation
  • Advanced Culinary Techniques
  • Kitchen Organization
  • Professional
  • Great fashion sense and color coordination

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Server Team Lead

Twiggs Coffee Roasters
07.2023 - 11.2023

Flourist

The Flower Shoppe
12.2022 - 06.2023

Event Caterer

Blue Mandolin
03.2021 - Current

Server Team Lead

Twiggs Coffee Roasters
07.2019 - 06.2023

Bachelor of Arts - Psychology

Laurentian University

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Anika Rifou