Anika Rao
Toronto,ON
Summary
I am a final year psychology student at York University set to graduate in 2025. I have over 3 years of experience as a performance driven employee with customers, youth and members of the community. Flexible with the ability to thrive in team-based and individually motivated settings.
Overview
6
6
years of professional experience
Work History
Core Sales Ambassador Permanent
Lush Cosmetics
North York, ON
09.2022 - Current
- Engaged with customers to provide tailored experiences.
- Provided feedback to store management regarding customer service issues.
- Developed relationships with existing customers to encourage repeat business.
- Participated in team meetings to discuss sales strategies and performance goals.
- Performed financial transactions with accuracy and integrity.
- Shadowed floor leaders while training new employees.
- Participated in Diversity, Equity and Inclusion training workshops
- Assisted colleagues in resolving complex customer inquiries or requests.
- Supported other departments within the organization as needed.
Camp Facilitator
SunnysideUp Summer Camp
Toronto, ON
07.2022 - 08.2022
- Developed an individualized behavioural management plan for campers with special needs.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Encouraged positive behaviours among campers through role modeling and reinforcement techniques.
- Facilitated team-building exercises among different age groups of campers.
- Resolved conflicts between campers using effective communication strategies.
- Led junior staff training as needed.
Seasonal Sales Temporary
Lush Cosmetics
Ottawa, ON
10.2021 - 01.2022
- Operated the till and computed total purchases with accuracy.
- Conducted Inventory stocking.
- Placed special orders over the phone for customers.
- Demonstrated the operation of merchandise to customers.
- Participated in accurate re-count of cash as of closing duties.
- Organized merchandise displays on the sales floor.
Youth Workshop Volunteer
St. Stephans Community House
North York, ON
04.2019 - 12.2019
- Created workshops that served to educate youth on mental health and wellbeing.
- Regularly outreached to community.
- Engaged in public speaking.
- Utilized a variety of techniques such as visual aids, art, games, music., to engage all types of learners.
City Councillor Campaigning Volunteer
Lilly Cheng
Toronto, ON
10.2018 - 11.2018
- Coordinated fundraising events.
- Engaged in phone campaigning.
- Counting and Organizing potential votes
- Solicited donations from individuals, businesses, and foundations for the campaign.
- Maintained records of all communications with stakeholders throughout the duration of the project.
- Compiled data from surveys and polls regarding public opinion.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06-2025
High School Diploma -
Earl Haig Secondary School
06.2020
Skills
- Sales Development
- Interpersonal Communication Skills
- Proficient in POS Systems and Data Entry
- Proficient in Powerpoint
- Relationship Building
- Knowledgeable in Excel and Microsoft Word
- Customer Service
- Community Outreach
Timeline
Core Sales Ambassador Permanent
Lush Cosmetics
09.2022 - Current
Camp Facilitator
SunnysideUp Summer Camp
07.2022 - 08.2022
Seasonal Sales Temporary
Lush Cosmetics
10.2021 - 01.2022
Youth Workshop Volunteer
St. Stephans Community House
04.2019 - 12.2019
City Councillor Campaigning Volunteer
Lilly Cheng
10.2018 - 11.2018
Bachelor of Arts - Psychology
York University
High School Diploma -
Earl Haig Secondary School
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