Anika Puri
Edmonton,AB
Summary
Enhancing team performance, maximizing customer satisfaction and developing solutions to improve service quality. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently. Extensive experience with Microsoft suite
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maternity
Home
10.2023 - Current
Assistant Store Manager
SKECHERS
11.2022 - 10.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
Customer Service Associate
GAP
08.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
Customer Service Manager
Walmart
04.2021 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Representative
Yes Bank
12.2018 - 07.2019
- Aided credit cardholders with account questions of the closed card, billing transactions, and fraudulent transactions
- Assisted customers with merchant disputes and transferred the query to respective departments
- Maintained and exceeded the company's established quality, compliance, and customer service standards
- Documented each customer's account accessed with information provided including results of the call using Memo Tool
- Was an integral part of the Idea generation team responsible to identify the problem area and create fixes for the same
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail.
Administrative Associate
Spinning Mills Pvt. Ltd
08.2014 - 08.2016
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Collaborated with various departments to complete projects efficiently and effectively.
- Developed and maintained a well-organized filing system, improving document retrieval times.
- Supported executive decision-making with preparation of detailed monthly reports on office performance.
Education
PGDM - Fashion Designing
Govt. Home Science College (Under Panjab University)
Chandigarh, PunjabB.SC(Hons) - Fashion Designing
Punjab Agricultural University
High School - Accounting
B.C.M. Arya Model Sr. Sec. School
LudhianaSkills
- Customer Service
- Dependable and Responsible
- Time Management
- Team Building and Leadership
- Strong Numeracy Skills
- Transaction Processing
- Data Entry
- Office Administration
References
Available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Project Management Series, University of Alberta
Timeline
Maternity
Home
10.2023 - Current
Assistant Store Manager
SKECHERS
11.2022 - 10.2023
Customer Service Associate
GAP
08.2022 - 10.2022
Customer Service Manager
Walmart
04.2021 - 07.2022
Customer Service Representative
Yes Bank
12.2018 - 07.2019
Administrative Associate
Spinning Mills Pvt. Ltd
08.2014 - 08.2016
PGDM - Fashion Designing
Govt. Home Science College (Under Panjab University)
B.SC(Hons) - Fashion Designing
Punjab Agricultural University
High School - Accounting
B.C.M. Arya Model Sr. Sec. School
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