Anika Perkunic
Summary
Professional company employee with over 3 years of experience managing daily administrative support tasks and operations in different industries. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
4
4
years of professional experience
Work History
Secretary
TCS Assista AG
04.2022 - 03.2024
- Opened legal cases
- Wrote standard letters and processed client requests
- Created and updated records and files to maintain document compliance
- Assisted coworkers and staff members with special tasks on daily basis
Server
Trans Takeaway
01.2023 - 12.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Call Center Agent
Office World & Iba
12.2019 - 08.2021
- Responded to customer calls and emails to answer questions about products and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Education
Diploma - Business Administration
ILAC International College
Toronto, ON05.2025
Apprenticeship Company Employee -
Swiss Post Office
Bern, Switzerland07.2019
Vocational School Diploma -
WKS Bern
Bern, Switzerland07.2019
High School Diploma -
Secondary School Progymatte
Thun, Switzerland07.2016
Skills
- Data Verification
- Keyboarding Skills
- File Management
- Time Management
- Courteous behavior in difficult situations
- Problem-solving skills
- Interpersonal Skills
- Call center experience
- Microsoft 365
- English
- German
- French
- Croatian
Diplomas
- Federal skills certificate (Apprenticeship)
- French DELF B1 Diploma
- Cambridge English Level 1 Certificate in ESOL International (Business Preliminary)
- TOEFL ibt
Timeline
Server
Trans Takeaway
01.2023 - 12.2023
Secretary
TCS Assista AG
04.2022 - 03.2024
Call Center Agent
Office World & Iba
12.2019 - 08.2021
Diploma - Business Administration
ILAC International College
Apprenticeship Company Employee -
Swiss Post Office
Vocational School Diploma -
WKS Bern
High School Diploma -
Secondary School Progymatte
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