Anika Gratton
Summary
Experienced Customer Service Representative fluent in English and French language. Comfortable working in a fast-paced environment and attending to customer service needs including efficient communication skills, insurance questions, issue resolution, and claims management.
Overview
4
4
years of professional experience
Work History
Educator
Centre Éducatif Des Petits Trésors
07.2023 - Current
- Built relationships and communicated with parents to provide the best learning environment for children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Sales Representative
Global Growth Group
11.2023 - 11.2023
- Trained and mentored new sales representatives.
Bilingual Customer Service Representative
Crawford & Company
08.2021 - 07.2023
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
Cashier
Bissonnette's Independent
01.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BSocSc Criminology -
University of Ottawa
Ottawa, ON04.2025
High School Diploma -
École Secondaire Catholique De Plantagenet
Plantagenet, ON06.2021
Skills
- Customer service skills
- Claims processing
- Computer proficiency
- Writing abilities
- Call Center Operations
- Effective Working Relationships
- Childcare Facilities
- Staff Training
ENGAGEMENT
Devoted soccer player for WC1 Ottawa Selects
Timeline
Sales Representative
Global Growth Group
11.2023 - 11.2023
Educator
Centre Éducatif Des Petits Trésors
07.2023 - Current
Bilingual Customer Service Representative
Crawford & Company
08.2021 - 07.2023
Cashier
Bissonnette's Independent
01.2020 - 08.2021
BSocSc Criminology -
University of Ottawa
High School Diploma -
École Secondaire Catholique De Plantagenet
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