Anika Flerin
Caledon,ON
Summary
Energetic, enthusiastic and quick learning mother and wife who takes pride in all tasks and performs exceedingly well in them.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Teleperformance
09.2022 - 12.2022
- Company Overview: Toyota Financial
- Accept inbound calls and execute customers' requests quickly and efficiently in a calm and respectful manner while providing an exceptionally positive experience for customers
- Collecting personal identifiers safely from customers while protecting their private information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Support Staff
Lush Cosmetics Manufacturing
10.2020 - 06.2021
- Work in teams or individually to prepare, package and ship orders
- Maintain and restock product homes as needed
- Occasionally receive shipments
Counter Staff Member
Pioneer Foods
08.2014 - 10.2018
- Company Overview: Tim Hortons
- Serve customers and fulfil orders in a fast paced working environment
- Ensuring work place policies are upheld and keeping the work space clean, safe and inviting
- Tim Hortons
Education
Diploma -
St.Basil-the-Great College School
06-2013
Skills
- Interpersonal skills
- Communication skills
- Multitasking
- Problem solving
- CPR training
- First aid training
Certification
- Smart serve, 09/14/22 - 09/12/27
- CannSell, 01/08/21
Languages
English
Native or Bilingual
Timeline
Customer Service Rep
Teleperformance
09.2022 - 12.2022
Warehouse Support Staff
Lush Cosmetics Manufacturing
10.2020 - 06.2021
Counter Staff Member
Pioneer Foods
08.2014 - 10.2018
Diploma -
St.Basil-the-Great College School
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