Anika Bushra
Calgary,Canada
Summary
Motivated Human Resources student with a solid foundation in professional business operations, customer service, and administrative processes. Developed a robust skill set in confidential data management, policy adherence, and transaction processing through experience in the banking sector. Currently enhancing abilities in conflict resolution, customer relationship management, and efficient service delivery at Starbucks. Committed to leveraging these competencies to contribute effectively in a dynamic HR environment.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
01.2025 - Current
- Processed transactions accurately using cash registers and digital payment systems, maintaining till balance.
- Worked closely with team members to maintain store cleanliness, restock inventory, and meet daily sales targets.
- Maintained thorough understanding of menu items, promotions, and dietary preferences to assist customers effectively.
Junior Officer, General Banking
Premier Bank Ltd.
01.2021 - 01.2024
- Delivered high-quality customer service by handling client inquiries and transactions efficiently.
- Supported account management processes, including onboarding new clients and updating accounts.
- Achieved 15-30% growth in cross-selling bank products by understanding client needs and preferences.
- Properly handled compliance review and escalated to appropriate department as per requirement.
Junior Officer
MJ Travels & Educational Visa Consultant
01.2017 - 01.2021
- Built and maintained strong client relationships, which increased repeat business by 10-25%.
- Developed an understanding of client needs, which translated into enhanced sales and improved service quality.
Customer Service Representative
Mutual Trust Bank Ltd.
01.2017
- Managed cash transactions, processed deposits, and resolved client complaints promptly.
- Assisted in marketing campaigns for new banking services, contributing to a significant increase in customer satisfaction.
Education
Post Graduate Certificate - HRM
Mount Royal University
01.2025
Bachelor of Business Administration (BBA) - Finance & Marketing
Brac University
Dhaka, Bangladesh01.2016
Skills
- Customer service excellence in understanding and fulfilling client needs
- Proficient in financial transactions, compliance, and risk mitigation
- Strong analytical and problem-solving skills for operational efficiency
- Collaborative team player driving group success
- Have experience on complaint resolution
- Have maintained good relationship with customers for years
- Profound knowledge on making financial reports
- Microsoft Office Suite
- Banking Softwares
- SPSS
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
LANGUAGES
English (Fluent)
Bangla (Native)
Hindi (Intermediate)
Timeline
Barista
Starbucks
01.2025 - Current
Junior Officer, General Banking
Premier Bank Ltd.
01.2021 - 01.2024
Junior Officer
MJ Travels & Educational Visa Consultant
01.2017 - 01.2021
Customer Service Representative
Mutual Trust Bank Ltd.
01.2017
Bachelor of Business Administration (BBA) - Finance & Marketing
Brac University
Post Graduate Certificate - HRM
Mount Royal University
TRAININGS
- Training against Money Laundering - AML Division, The Premier Bank Limited.
- Training on AML/CFT Based on Circular 26 - The Premier Bank Limited
- Training on Scenario Based Cyber Awareness - The Premier Bank Limited
- Training on Information Security Awareness & IT Policy Guideline - The Premier Bank Limited
- Sustainable Development and Pollution Control - BRAC University