Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anika Annasha

Mississauga,ON

Summary

Proven track record in enhancing customer satisfaction and exceeding sales targets, demonstrated during tenure at Foot Locker. Skilled in customer service and problem-solving, adept at fostering teamwork and collaboration. Achieved consistent monthly sales growth by leveraging exceptional upselling abilities and maintaining a goal-oriented approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Sales Associate

Foot Locker
04.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prioritized helping customers over completing other routine tasks in store.

Front Desk Receptionist

Nova Inn
08.2022 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Crew Trainer

McDonald's
06.2021 - 07.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.

Education

Bachelor of Science - Nursing

Ryerson University
Toronto, ON
05.2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Listening Skills
  • Multi-tasking strength
  • Exceptional customer service
  • Upselling

Languages

English
Full Professional

Timeline

Sales Associate

Foot Locker
04.2023 - 05.2024

Front Desk Receptionist

Nova Inn
08.2022 - 03.2023

Crew Trainer

McDonald's
06.2021 - 07.2022

Bachelor of Science - Nursing

Ryerson University

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Anika Annasha