ANIK J.V
Burnaby,BC
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Thrifty Foods
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Customer Service Representative
Dhanam Finance
07.2019 - 07.2022
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted with training and mentoring new team members
- Conducted regular follow-up calls with customers after resolving their issues
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Followed up promptly on all unresolved cases from previous shifts
Education
Bachelor of Business Administration -
Jain University
07.2022
Management Post-Degree Diploma in Business -
Vancouver Community College
Skills
- Corrective Actions
- Customer Satisfaction
- Customer Service and Assistance
- New Product Information
- Microsoft Excel and Office
- Interpersonal Communications
Timeline
Cashier
Thrifty Foods
09.2023 - Current
Customer Service Representative
Dhanam Finance
07.2019 - 07.2022
Bachelor of Business Administration -
Jain University
Management Post-Degree Diploma in Business -
Vancouver Community College
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