ANIFOWOSHE ADEWUNMI NURATU
Client Engagement Representative
Summary
I am an enthusiastic candidate with extensive customer engagement representative experience. I have experience in client management, and customer service. I have good interpersonal skills, and self-confidence. Active listening allows me to gain a clear grasp of my consumers' needs. I have good problem-solving abilities. I can adjust to new tools and trends. I pay close attention to details. I have excellent oral and written communication skills.
Overview
9
9
years of professional experience
1
1
Language
Work History
Brand Manager
Krooph Agency
06.2017 - 12.2023
- Focusing on each client experience and making every interaction meaningful and positive
- Ensuring that all branding decisions ultimately result in revenue-impacting sales
- Conducting market analysis
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Connecting clients to the right team members who can help them resolve issues and reach their goals.
- Worked closely with public relations teams to generate positive press coverage for new product releases or corporate announcements.
Public Relations Officer
Capital3 Limited
05.2015 - 06.2017
- Handled all aspects of planned publicity campaigns and PR activities during crisis
- Wrote and produced presentations and press releases
- Analyzed media coverage
- Spoke publicly at interviews, press conferences and presentations
- Conducted market research.
Head of Communications
Casalucio Events
11.2014 - 12.2015
- Developed and implemented strategies and plans to communicate the company's Services and Products to the public
- Advised the company's management about public relations and internal communication strategy
- Managed media relations (print, electronic, social)
- Wrote speeches and press releases, promoted special events, scheduled interviews for CEO and gave interviews on behalf of the organization
- Worked closely with advertising and marketing departments, as well as web designers and financial representatives
- Made appearances and attended meetings on behalf of the organization.
Education
Postgraduate Degree - Planning studies (Urban & Reg. Planning)
Lagos State University
Lagos, Nigeria 01.2014 - 04.2015
Bachelor of Science (Hons) - Political Science
Lagos State University
01.2007 - 04.2011
Skills
Customer Relationship Management
Customer relationship development
Customer Needs Assessment
Professionalism and Courtesy
Data Entry Efficiency
Teller Support
Upselling skills
Additional Information
REFERENCES AVAILABLE ON REQUEST
Timeline
Brand Manager
Krooph Agency
06.2017 - 12.2023
Public Relations Officer
Capital3 Limited
05.2015 - 06.2017
Head of Communications
Casalucio Events
11.2014 - 12.2015
Postgraduate Degree - Planning studies (Urban & Reg. Planning)
Lagos State University
01.2014 - 04.2015
Bachelor of Science (Hons) - Political Science
Lagos State University
01.2007 - 04.2011