ANIFOWOSHE ADEWUNMI NURATU
Client Engagement Representative
Summary
I am an enthusiastic candidate with extensive customer engagement representative experience. I have experience in client management, and customer service. I have good interpersonal skills, and self-confidence. Active listening allows me to gain a clear grasp of my consumers' needs. I have good problem-solving abilities. I can adjust to new tools and trends. I pay close attention to details. I have excellent oral and written communication skills.
Overview
9
9
years of professional experience
1
1
Language
Work History
Brand Manager
Krooph Agency
06.2017 - 12.2023
- Focusing on each client experience and making every interaction meaningful and positive
- Ensuring that all branding decisions ultimately result in revenue-impacting sales
- Conducting market analysis
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Connecting clients to the right team members who can help them resolve issues and reach their goals.
- Worked closely with public relations teams to generate positive press coverage for new product releases or corporate announcements.
Public Relations Officer
Capital3 Limited
05.2015 - 06.2017
- Handled all aspects of planned publicity campaigns and PR activities during crisis
- Wrote and produced presentations and press releases
- Analyzed media coverage
- Spoke publicly at interviews, press conferences and presentations
- Conducted market research.
Head of Communications
Casalucio Events
11.2014 - 12.2015
- Developed and implemented strategies and plans to communicate the company's Services and Products to the public
- Advised the company's management about public relations and internal communication strategy
- Managed media relations (print, electronic, social)
- Wrote speeches and press releases, promoted special events, scheduled interviews for CEO and gave interviews on behalf of the organization
- Worked closely with advertising and marketing departments, as well as web designers and financial representatives
- Made appearances and attended meetings on behalf of the organization.
Education
Postgraduate Degree - Planning studies (Urban & Reg. Planning)
Lagos State University
Lagos, Nigeria 01.2014 - 2015.04
Bachelor of Science (Hons) - Political Science
Lagos State University
01.2007 - 2011.04
Skills
Customer Relationship Management
undefinedAdditional Information
REFERENCES AVAILABLE ON REQUEST
Timeline
Brand Manager
Krooph Agency
06.2017 - 12.2023
Public Relations Officer
Capital3 Limited
05.2015 - 06.2017
Head of Communications
Casalucio Events
11.2014 - 12.2015
Postgraduate Degree - Planning studies (Urban & Reg. Planning)
Lagos State University
01.2014 - 2015.04
Bachelor of Science (Hons) - Political Science
Lagos State University
01.2007 - 2011.04
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