Anielle Lefranc
Richmond,BC
Summary
Driven professional with a diverse background in the food service and customer service sectors, including pivotal roles at a Family Business. Excelled in cooking, food preparation, and providing exceptional service, enhancing customer satisfaction. Demonstrated strong organizational skills and a commitment to maintaining high standards of cleanliness and safety. Proven ability to improve operational efficiency and support team success. Knowledgeable School Cafeteria Worker specializing in inventory receiving, sorting and storing. Maintain cost controls through correct portioning and minimizing waste. School Cafeteria Worker successful at providing nutritious meals for large numbers of students and faculty in educational institution environments. Skilled in preparing large-batch dishes, plating and table-side beverage service.
Overview
13
13
years of professional experience
Work History
Canteen Holder
Family Business
01.2023 - 06.2024
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Provided exemplary service to students, staff, and visitors.
- Cleaned and sanitized surfaces, tools and equipment.
- Assisted with bussing tables and cleaning up spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with folding machine setup according to proper setup techniques.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Receptionist
Company
07.2018 - 02.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
catering operations assistant
Family Business
01.2014 - 06.2018
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Monitored staffing levels to provide adequate coverage for guest services.
- Coordinated with vendors in securing necessary supplies and services for wedding.
cashier
Company
03.2011 - 11.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - School Certificate
Medco Alex Bhujoharry College
Port Louis MRUSkills
- Cooking
- Supply Replenishment
- Batch Cooking
- Cleaning and sanitizing
- Dishwashing
- Safe Food Handling
- Kitchen Support
- Food Production
Languages
English
Limited Working
French
Native or Bilingual
Timeline
Canteen Holder
Family Business
01.2023 - 06.2024
Receptionist
Company
07.2018 - 02.2020
catering operations assistant
Family Business
01.2014 - 06.2018
cashier
Company
03.2011 - 11.2013
No Degree - School Certificate
Medco Alex Bhujoharry College
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