Anicane Massena
Laval,QC
Summary
Dynamic assistant restaurant manager with a proven track record in enhancing productivity and task efficiency. Expertise includes staff training, customer service management, and inventory oversight. Strong communication and leadership skills contribute to seamless operations and outstanding guest satisfaction.
Overview
13
13
years of professional experience
Work History
Hôtesses
Cora St. Laurent
Montréal, Québec
01.2019 - Current
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gérante de quart
McDonald's
Montréal, Québec
01.2019 - Current
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored staff on customer service and food preparation procedures.
- Coordinated team meetings to strengthen communication and collaboration among staff.
- Managed inventory levels and ordered supplies to maintain stock availability.
Cook Manager
Sky Café
01.2022 - 01.2023
- Prepared and cooked diverse menu items, enhancing customer satisfaction.
- Managed daily kitchen operations and staff scheduling, ensuring smooth service delivery.
- Managed daily kitchen operations ensuring efficiency and cleanliness.
- Supervised kitchen staff to maintain high food quality and safety standards.
- Developed weekly menus based on seasonal ingredients and customer preferences.
Employée polyvalente
Résidence pour personnes âgées
Tampa, États-Unis
01.2016 - 01.2017
- Delivered efficient customer service in fast-paced environment, ensuring customer satisfaction
- Prepared and served meals with attention to quality and presentation
- Supported kitchen operations during meal prep, contributing to timely meal delivery
Bénévole
Hôpital Carrollwood
Tampa, États-Unis
01.2016 - 01.2017
- Managed visitor reception and front desk tasks
- Managed incoming calls to direct requests
- Assisted individuals with their information requests
Bénévole
Église Tampa Gospel Kingdom
Tampa, États-Unis
01.2013 - 01.2016
- Supervised children during activities to ensure safety and engagement.
- Prepared and served meals to support nutritional needs of participants.
- Set up and decorated performance space to enhance audience experience.
- Cleaned spaces to uphold hygiene standards for user safety.
- Organized files systematically to improve accessibility.
Bénévole
Habana Health Care Center
Tampa, États-Unis
01.2013 - 01.2016
- Supervised children's activities to promote engagement and learning
- Placé et décoré la salle de spectacle pour créer une ambiance accueillante
- Prepare and serve meals
- Cleaned surfaces to ensure a safe and hygienic environment
- Organized files systematically
Education
Université -
Concordia University
01-2024
Cegep -
Vanier College
01-2023
L'école secondaire -
Hillsborough High School
Tampa, États-UnisSkills
- Physical fitness
- Team coordination
- Multicultural awareness
- Problem resolution
- Food safety compliance
- Culinary experience
- Execution speed
- Adaptability
- Service orientation
- Productivity
- Microsoft Word proficiency
- Microsoft PowerPoint proficiency
- Internet navigation skills
Volunteer Experience
- Bénévole, Hôpital Carrollwood, Tampa, FL, 01/01/16, 12/31/17, Effectuer les tâches de réceptionniste, Répondre au téléphone, Répondre aux questions des personnes
- Bénévole, Église Tampa Gospel Kingdom, Tampa, FL, 01/01/13, 12/31/16, Nettoyer, M'occuper des enfants, Préparer et servir les repas, Placer et décorer la salle se spectacle, Classer les fichiers
- Bénévole, Habana Health Care Center, Tampa, FL, 01/01/13, 12/31/16, Nettoyer, M'occuper des enfants, Préparer et servir les repas, Placer et décorer la salle se spectacle, Classer les fichiers
Affiliations
- church
- musician
- singer
Timeline
Cook Manager
Sky Café
01.2022 - 01.2023
Hôtesses
Cora St. Laurent
01.2019 - Current
Gérante de quart
McDonald's
01.2019 - Current
Employée polyvalente
Résidence pour personnes âgées
01.2016 - 01.2017
Bénévole
Hôpital Carrollwood
01.2016 - 01.2017
Bénévole
Église Tampa Gospel Kingdom
01.2013 - 01.2016
Bénévole
Habana Health Care Center
01.2013 - 01.2016
Université -
Concordia University
Cegep -
Vanier College
L'école secondaire -
Hillsborough High School