Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Certification
Timeline
Generic

ANICA NOWOCHIN

Sylvan Lake,AB

Summary

Dependable server and bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista/Supervisor Of Operations

Starbucks
11.2019 - 11.2023
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Designed and adjusted work schedules to meet business demands.

Waitress/Bartender

Fireside restaurant
05.2022 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Summer Reading Program Director

Penhold Public Library
05.2020 - 08.2020
  • Maintained and updated project related documents.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Waitress/Line Cook

Miner's Cafe
05.2019 - 08.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Education

Burman University

Minor in Psychology -

Skills

  • Photography
  • Beverage Preparation
  • Bank Deposits
  • Point of Sale Operation
  • Food and Beverage Pairings
  • Staff Evaluation
  • Team Development

Accomplishments

  • Dean's List Honoree 2019/2020
  • 3.89 GPA


References

  • Elizabeth Will- 403-923-1101
  • Erin Stewart-403-392-5080
  • Ahmed Hernandez- 403-596-1677

Languages

French
Native or Bilingual

Certification

  • Certified Proserve AB

Timeline

Waitress/Bartender

Fireside restaurant
05.2022 - 07.2023

Summer Reading Program Director

Penhold Public Library
05.2020 - 08.2020

Barista/Supervisor Of Operations

Starbucks
11.2019 - 11.2023

Waitress/Line Cook

Miner's Cafe
05.2019 - 08.2020

Bachelor of Arts - Education

Burman University

Minor in Psychology -

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ANICA NOWOCHIN