ANIBAL CERVAN DELGADO
Toronto
Summary
Dedicated and experienced security professional with an extensive background in customer service, security supervisor roles, and close protection services. Demonstrated history of meeting company goals utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Sword Security
03.2023 - Current
- Field of Play Supervisor at BMO Field, responsible for managing and coordinating a team of 27 security personnel to ensure the safety and smooth operation of all field activities.
- Supervised professional athlete's close protection escorts at the National Bank Open Tennis, ensuring the safety, security, and efficient coordination of athletes’ movements at Sobeys Stadium
- Supervised the close protection escorts team for actors and celebrities during TIFF, ensuring their safety, security, and smooth coordination throughout festival events.
- Dispatch other security personnel to various emergency and non-emergency situations.
- Extensive experience working as security guard for Hotel X, Park Hyatt, 24CP, Blue Jays, Toronto Argonauts, and Toronto Raptors.
In-House Security Guard
Palais Royale
04.2023 - Current
- Monitored access to the venue and greeted patrons upon arrival.
- Ensured a safe, satisfactory, and unforgettable experience for brides, grooms, families, students, and corporate personnel through top-notch customer service.
- Welcomed guests and ensured their safety and total satisfaction inside the venue during weddings, proms, corporate events, and charity events.
- Managed Guest lists and communicated effectively with management, staff members, wedding planners, and event planners.
- Patrolled the facility to ensure the safety of all patrons and staff members.
Security Guard/ Host
Kasa Moto
05.2022 - 11.2022
- Company Overview: High-end contemporary Japanese restaurant and lounge
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
Security Guard
Mejuri
01.2022 - 05.2022
- Company Overview: Jewelry Store
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Identified violators and escorted departing personnel to guard against theft of property.
Personal Trainer
Self-employed
01.2021 - 12.2021
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients on strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Bilingual Customer Service Specialist
Booking.com
02.2019 - 01.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
Home Renovation Program -
Skilled Trades College of Canada
Vaughan, Ontario04.2024
C.G.S.B. Certification for uniformed security guards - undefined
Centre For Security Training & Management Inc
Toronto, Ontario11.2021
Certified Fitness instructor and Personal trainer - undefined
Orthos Sports School
08.2016
Certificate of Technical Studies - Commerce and Marketing
I.E.S. Los Boliches
07.2009
High School Diploma - undefined
I.E.S. Los Boliches
06.2005
Skills
- Excellent Communication Skills (written and verbal)
- Computer proficiency
- Excellent customer service
- Critical thinking and problem-solving ability
- Martial artist (Mixed Martial Arts)
- Calm and professional when working under pressure
- Safety and security knowledge
- Criminal Code understanding
- Adaptable and flexible
- Conflict and complaint resolution
- Spanish (written and spoken)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Ontario Driver's License Full G. (I own a car)
- Ontario security guard license.
- Emergency standard First Aid & CPR-C
- Use of force and handcuffing certification.
- Smart Serve Certificate.
- WHMIS 2015-Workplace hazardous material information system.
- WHMIS - Fall protection.
- Fitness Instructor and Personal Trainer (EHFA).
- National Lifeguard Certification. (Lifesaving society).
Timeline
In-House Security Guard
Palais Royale
04.2023 - Current
Supervisor
Sword Security
03.2023 - Current
Security Guard/ Host
Kasa Moto
05.2022 - 11.2022
Security Guard
Mejuri
01.2022 - 05.2022
Personal Trainer
Self-employed
01.2021 - 12.2021
Bilingual Customer Service Specialist
Booking.com
02.2019 - 01.2021
C.G.S.B. Certification for uniformed security guards - undefined
Centre For Security Training & Management Inc
Certified Fitness instructor and Personal trainer - undefined
Orthos Sports School
Certificate of Technical Studies - Commerce and Marketing
I.E.S. Los Boliches
High School Diploma - undefined
I.E.S. Los Boliches
Home Renovation Program -
Skilled Trades College of Canada
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