ANIA CHRISTINE KASPRZAK
Oshawa,Ontario
Summary
Energetic, hard working professional with over 8 years experience in Hospitality, retail, sales, and the Service Industries. Highly motivated with an upbeat nature and ability to work in a team environment.
Overview
12
12
years of professional experience
Work History
Administrator
A1 Road Maintenance
Oshawa, Ontario
03.2024 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Organized special events such as company parties or trips for employees.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
Bartender/Server
Brooklin Pub
Brooklin, ON
08.2022 - 03.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Administrative Assistant
Brooklin Village Physio
Brooklin, ON
07.2022 - 12.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Proficient in using Clinicmaster software.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administration Assistant
Broker Union Insurance
Pickering, ON
02.2022 - 07.2022
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Inventoried and ordered supplies for office.
- Proficient in using Microsoft excel, word and office, zoom, google meet, drop box and power point.
- Managed inventory to ensure all supplies were in stock and within budget.
Bartender/Restaurant Server
Shoeless Joes
Oshawa, Ontario
09.2017 - 04.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Upsold customers from shelf to premium brands to help boost sales.
Receptionist Administrator
Mayfair Fitness Club
12.2012 - 02.2014
- Mayfair Spa and Wellness - 2013 Reception/Administration.
- Managed guest check-in and check-out procedures for scheduled training, classes and programs.
- Checked schedule of events to complete pre-planning and prevent issues.
- Filled in for all front desk, sales and gym tours.
- Established clear policies for concierge, front desk and guest relations team members.
Education
Health Sciences
George Brown College
Toronto, ON2007
Skills
- Guest service
- Customer service
- Friendly, positive attitude
- Organizational skills
- Teambuilding
- MS office literate (Word, Excel, PowerPoint, Access)
- Service focused
- Time management
- Efficient and accurate
- Guest scheduling
- Self directed
- Sales Proficient
Certifications
Smart Serve Certification
Timeline
Administrator
A1 Road Maintenance
03.2024 - Current
Bartender/Server
Brooklin Pub
08.2022 - 03.2024
Administrative Assistant
Brooklin Village Physio
07.2022 - 12.2022
Administration Assistant
Broker Union Insurance
02.2022 - 07.2022
Bartender/Restaurant Server
Shoeless Joes
09.2017 - 04.2018
Receptionist Administrator
Mayfair Fitness Club
12.2012 - 02.2014
Health Sciences
George Brown College
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