Anhi Phoong
Antelope
Summary
Dynamic operations manager with a proven track record at Phoong Law Corporation, excelling in strategic planning and problem-solving. Spearheaded initiatives that enhanced workflow efficiency and improved team performance. Skilled in documentation and reporting, I foster strong client relationships while ensuring compliance and quality assurance in claims processing.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Phoong Law Corporation
01.2012 - Current
- Assisted in streamlining daily operations to enhance workflow efficiency.
- Supported project management initiatives by collaborating with cross-functional teams.
- Learned and utilized key software tools for data tracking and reporting.
- Participated in training sessions to understand operational protocols and standards.
- Conducted routine audits to ensure compliance with organizational policies.
- Provided administrative support by maintaining accurate records and documentation.
- Engaged in problem-solving discussions to identify process improvement opportunities.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Coordinated case management processes to ensure timely and accurate claims handling.
- Collaborated with medical providers to gather necessary documentation for injury claims.
- Managed communication between clients, attorneys, and insurance adjusters to facilitate resolution.
- Developed and maintained comprehensive case files for efficient tracking and reporting of progress.
- Analyzed case details to identify potential issues and recommend strategic solutions.
- Mentored junior staff on best practices in personal injury case management processes.
- Implemented workflow improvements that enhanced operational efficiency within the team.
- Led initiatives to streamline client intake procedures, reducing processing times significantly.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives that improved team performance and productivity.
Claims Examiner
Mercury Insurance Co
01.2002 - 01.2011
- Analyzed claims for accuracy, ensuring compliance with company policies and regulations.
- Reviewed documentation and evidence to determine claim validity and resolve discrepancies.
- Collaborated with internal departments to facilitate efficient claims processing and resolution.
- Trained junior examiners on best practices for claims evaluation and processing procedures.
- Collaborated with policyholders to gather necessary documentation and clarify coverage details.
- Evaluated and processed automobile and casualty claims efficiently, ensuring compliance with regulations.
- Investigated complex claims by analyzing accident reports, witness statements, and repair estimates.
- Negotiated settlements with claimants and legal representatives to achieve fair resolutions.
Education
Bachelor of Science - Business Administration
CSU, Sacramento
Sacramento, CA05-2001
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Analytical thinking
- Employee training
- Documentation and reporting
- Staff management
- Schedule management
- Delegation
- Employee motivation
- Performance evaluations
Timeline
Manager of Operations
Phoong Law Corporation
01.2012 - Current
Claims Examiner
Mercury Insurance Co
01.2002 - 01.2011
Bachelor of Science - Business Administration
CSU, Sacramento
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