Anhi Phoong
Antelope
Summary
Dynamic operations manager with a proven track record at Phoong Law Corporation, excelling in strategic planning and problem-solving. Spearheaded initiatives that enhanced workflow efficiency and improved team performance. Skilled in documentation and reporting, I foster strong client relationships while ensuring compliance and quality assurance in claims processing.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Phoong Law Corporation
Sacramento, CA
01.2012 - Current
- Assisted in streamlining daily operations to enhance workflow efficiency.
- Supported project management initiatives by collaborating with cross-functional teams.
- Learned and utilized key software tools for data tracking and reporting.
- Participated in training sessions to understand operational protocols and standards.
- Conducted routine audits to ensure compliance with organizational policies.
- Provided administrative support by maintaining accurate records and documentation.
- Engaged in problem-solving discussions to identify process improvement opportunities.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Coordinated case management processes to ensure timely and accurate claims handling.
- Collaborated with medical providers to gather necessary documentation for injury claims.
- Managed communication between clients, attorneys, and insurance adjusters to facilitate resolution.
- Developed and maintained comprehensive case files for efficient tracking and reporting of progress.
- Analyzed case details to identify potential issues and recommend strategic solutions.
- Mentored junior staff on best practices in personal injury case management processes.
- Implemented workflow improvements that enhanced operational efficiency within the team.
- Led initiatives to streamline client intake procedures, reducing processing times significantly.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives that improved team performance and productivity.
Claims Examiner
Mercury Insurance Co
Folsom, CA
01.2002 - 01.2011
- Analyzed claims for accuracy, ensuring compliance with company policies and regulations.
- Reviewed documentation and evidence to determine claim validity and resolve discrepancies.
- Collaborated with internal departments to facilitate efficient claims processing and resolution.
- Trained junior examiners on best practices for claims evaluation and processing procedures.
- Collaborated with policyholders to gather necessary documentation and clarify coverage details.
- Evaluated and processed automobile and casualty claims efficiently, ensuring compliance with regulations.
- Investigated complex claims by analyzing accident reports, witness statements, and repair estimates.
- Negotiated settlements with claimants and legal representatives to achieve fair resolutions.
Education
Bachelor of Science - Business Administration
CSU, Sacramento
Sacramento, CA05-2001
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Analytical thinking
- Employee training
- Documentation and reporting
- Staff management
- Schedule management
- Delegation
- Employee motivation
- Performance evaluations
Timeline
Manager of Operations
Phoong Law Corporation
01.2012 - Current
Claims Examiner
Mercury Insurance Co
01.2002 - 01.2011
Bachelor of Science - Business Administration
CSU, Sacramento