Anhelina Yurchenko
Vancouver,BC
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
The Sutton Place Hotel
10.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Chairside Dental Assistant
Glosadental Center
11.2023 - 03.2024
- Assisted dentists in complex procedures, ensuring successful outcomes and minimizing complications.
- Improved patient comfort by providing efficient and gentle chairside assistance during dental procedures.
- Provided practical support during emergency situations, assisting dentists with decisive actions that led to favorable outcomes.
- Ensured optimal infection control with thorough sterilization of dental instruments and maintaining a clean work environment.
Dental Assistant
K.Oral Dental Center
03.2021 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Front Desk Receptionist
K.Oral Dental Centre
09.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Host
Roppongi Restaurant
03.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Nursing Care
Yalta Medical College
Crimea08-2022
Skills
- Multitasking proficiency
- Team Collaboration
- Customer Service
- Effective Time Management
- Adaptable to change
- Detail Oriented
- First Aid Training
- Event Planning
- Greeting guests
- Customer service expertise
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Chairside Dental Assistant
Glosadental Center
11.2023 - 03.2024
Housekeeping Room Attendant
The Sutton Place Hotel
10.2023 - Current
Dental Assistant
K.Oral Dental Center
03.2021 - 09.2022
Front Desk Receptionist
K.Oral Dental Centre
09.2020 - 03.2021
Host
Roppongi Restaurant
03.2020 - 09.2020
Nursing Care
Yalta Medical College
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