Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anhelina Dovhan

Calgary,AB

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.

Overview

16
16
years of professional experience

Work History

Sport Advisor

Decathlon
04.2023 - Current
  • Increased client satisfaction by providing personalized sports advice and recommendations based on individual goals and needs.
  • Developed strong relationships with clients, leading to long-term retention and loyalty through exceptional customer service.
  • Enhanced facility usage by creating engaging events and promotions tailored to the interests of the local sports community.
  • Streamlined communication between athletes, coaches, and parents by implementing a comprehensive information-sharing system.

Travel Agent

Uni Tour LTD
09.2007 - 03.2018
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Collaborated with colleagues to create and promote special travel packages.

Education

MBA - Finance, Banking And Insurance.

Sumy State University
Ukraine, Sumy
01.2013

Skills

  • Administrative Tasks
  • Executive Travel
  • Hotel Accommodations
  • Retail Sales
  • Customer service
  • Adaptability
  • Multitasking
  • Travel Planning
  • Tour Package Sales
  • Customized Travel Package

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Slovak
Professional Working
Russian
Native or Bilingual

Timeline

Sport Advisor

Decathlon
04.2023 - Current

Travel Agent

Uni Tour LTD
09.2007 - 03.2018

MBA - Finance, Banking And Insurance.

Sumy State University

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Anhelina Dovhan