Anh Doan
South El Monte
Summary
Healthcare professional with expertise in patient advocacy, hospital billing, and clinical support. Skilled in navigating complex healthcare systems and fostering interdisciplinary teamwork. Bilingual in English and Vietnamese, promoting patient well-being through effective communication. Committed to advancing a nursing career to provide ethical and comprehensive care as a future RN.
Overview
3
3
years of professional experience
Work History
Patient Representative
UCI Medical Center
02.2024 - Current
- Act as primary contact for patients on billing, authorizations, benefits, and eligibility inquiries.
- Facilitate insurance verification while ensuring accurate demographic data entry for emergency admissions.
- Collaborate closely with clinical teams to enhance patient flow and overall experience.
- Address patient concerns with professionalism, empathy, and strict confidentiality standards.
- Educate patients on financial responsibilities and available resources to support their care decisions.
Hospital Biller
Hanger Clinic: Prosthetics & Orthotics
03.2023 - Current
- Request prior authorization for HMO, PPO, and government insurance plans to ensure coverage.
- Interpret various medical insurance plans to accurately determine patient coverage levels.
- Manage billing processes for multiple hospitals in Orange County, including Hoag, Kaiser, and UCI.
- Submit claims efficiently and maintain communication with insurance representatives to track payment status.
- Investigate denied claims thoroughly and reconcile outstanding invoices to resolve discrepancies.
- Maintain up-to-date knowledge of billing regulations and compliance standards within the healthcare industry.
Intern
Veterans Affairs
02.2022 - 05.2022
- Managed financial data and organized staff training documentation efficiently.
- Monitored budgets and conducted thorough equipment inventory assessments.
- Facilitated office operations by streamlining administrative procedures.
- Assisted in onboarding new staff members with comprehensive training support.
Education
Bachelor of Science - Healthcare Administration
California State University, Long Beach
Long Beach, CA12.2022
Associate of Arts - Business Administration
Orange Coast College
05.2020
Skills
- Licensed nursing assistant
- CPR/BLS certified
- Bilingual communication: Vietnamese and English
- Time management and prioritization
- Adaptability and quick learning
Timeline
Patient Representative
UCI Medical Center
02.2024 - Current
Hospital Biller
Hanger Clinic: Prosthetics & Orthotics
03.2023 - Current
Intern
Veterans Affairs
02.2022 - 05.2022
Associate of Arts - Business Administration
Orange Coast College
Bachelor of Science - Healthcare Administration
California State University, Long Beach
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