Anh Chung
Toronto,ON
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Yet Kieu Aquatics Center
06.2023 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
After-school Tutor
08.2022 - 05.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategy
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Resulted in 20% of increase in total average grades for students.
Volunteer
IAE Toronto
10.2021 - 11.2021
- Managed relationships with team members for key events through out the campaign of introducing different colleges to international students.
- Assisted and organized a positive and professional event by attending a training session.
- Supported 50 students in each virtual meetings with their technical issues and other concerns.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Commerce - Finance And Accounting
Toronto Metropolitan University
Toronto, ON05.2025
Skills
- Customer service
- Communication
- Problem-solving
- Collaborative Environments
Timeline
Customer Service Assistant
Yet Kieu Aquatics Center
06.2023 - 08.2023
After-school Tutor
08.2022 - 05.2023
Volunteer
IAE Toronto
10.2021 - 11.2021
Bachelor of Commerce - Finance And Accounting
Toronto Metropolitan University
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