Angélica López
Orange
Summary
Motivated community builder skilled in oral and written communication in both Spanish and English. Team leader experienced in developing strategies and processes to achieve big picture goals all while implementing a high level of customer service.
Overview
7
7
years of professional experience
Work History
Enrollment and Matching Specialist
Big Brothers Big Sisters Of Orange County
04.2019
- Conducted daily interviews with prospective volunteers, kids, and parents in both English and Spanish
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Consistently met goals with tight deadlines
- Evaluated mentors and mentees to make over 100 matches
- Guided recruitment efforts based on expert assessments
Senior Enrollment and Matching Specialist
Big Brothers Big Sisters Of Orange County
12.2021 - Current
- Mentored and guided employees to foster proper completion of monthly and yearly match goals
- Collaborated across departments to promote match retention
- Assisted with new hire processing and existing training programs.
- Modeled exceptional customer service and mentored teammates on the same
- Was the first point of contact for creative problem solving
Match Support Specialist
Big Brothers Big Sisters Of Orange County
03.2018 - 04.2019
- Recorded case notes and performed follow-up documentation for enrolled and closing matches
- Established rapport with volunteers and families through regular contact wherein high level of customer service was implemented
- Resolved conflict and gave resources to assist in match retention and relationship development
- Organized caseload of over 80 matches to surpass on time and completed metrics
Education
Bachelor of Arts - Psychology
Universtiy of California, San Diego
La Jolla, CA06.2015
Skills
- Effective communication skills
- Customer Engagement
- Cultural Awareness
- Analytical and Critical Thinking
- Seasoned Interviewer
- High Level of Customer Service
- Senior Leadership Support
- Planning and Coordination
Timeline
Senior Enrollment and Matching Specialist
Big Brothers Big Sisters Of Orange County
12.2021 - Current
Enrollment and Matching Specialist
Big Brothers Big Sisters Of Orange County
04.2019
Match Support Specialist
Big Brothers Big Sisters Of Orange County
03.2018 - 04.2019
Bachelor of Arts - Psychology
Universtiy of California, San Diego
Similar Profiles
Carissa SundeenCarissa Sundeen
Executive Director/CEO at Big Brothers Big Sisters of Yellowstone CountyExecutive Director/CEO at Big Brothers Big Sisters of Yellowstone County
Jane WatermolenJane Watermolen
Case at Big Brothers Big Sisters Of Brown CountyCase at Big Brothers Big Sisters Of Brown County
Dani KempferDani Kempfer
Program and Activities Director at Big Brothers Big Sisters of Washington County WIProgram and Activities Director at Big Brothers Big Sisters of Washington County WI