Angiolina Allaire

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Examined, reviewed, and offered advice and recommendations to management and the CRA on service-related complaints, particularly those that were identified as being systemic.
• Developed options and proposals for discussion and provided advice and recommendation to managers on the impacts of internal and external proposals.
• Represented the Taxpayers' Ombudsman and consulted with various CRA Branches, other government departments and the public on proposed policy and procedural changes that impacted the service-related activities of the CRA.
• Participated in the development and implementation of national policies, procedures, systems, and training material pertaining to the activities of the Taxpayers' Ombudsman.
• Prepared and submitted written communications and narrative reports for stakeholders, including: the Minister, elected officials, senior management, other government departments and the public.
• Consulted with clients and the CRA on emerging issues that may impact policy and procedures.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

• Provided administrative support to the team and division in operational and internal procedures
• Becoming a tools specialist to represent the team on the systems committee
• Coordinating, creating, and tracking the workload and files for analysts, creating and maintaining the filing systems, as well as conducting workload queries for statistical and reporting purposes
• Conducting research and analysis on in-coming leads and proving written summaries to stakeholders, identifying concerns and providing recommendations
• Updating and maintaining the administrative procedure manuals, as well as serving as backup for the other SP05s during short-term and long term periods of leave
• Reviewing all correspondence prior to management and director approval for quality assurance;
• Maintaining the division's physical and electronic library, as well as ordering and maintaining its supplies
• Assisting with data collection and collation for Ministerial correspondence and presentations to Members of Parliament

*Developmental Activities

• Managed a complex project from inception to completion, to design and implement an effective data management and tracking tool, in response to the teams new initiatives
• Developed and delivered training to stakeholders, to increase understanding of program goals and objectives.
• Collaborated with cross-functional teams and stakeholders to addressed the team's needs.
• Conducting research and analysis on in-coming leads and proving written summaries to stakeholders, identifying concerns and providing recommendations