Angie Lau
Toronto,ON
Summary
Adaptable and highly organized professional with experience in handling diverse responsibilities, including operations management, social media coordination, and customer service. Known for taking initiative, solving problems efficiently, and contributing to overall business success in dynamic settings.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Ruelo Patisserie
Richmond Hill, ON
05.2024 - Current
- Boosted social media engagement with targeted content creation and regular updates.
- Improved customer engagement through innovative social media strategies and content creation.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
ASSISTANT MANAGER
Panash Bakery
Markham, ON
05.2023 - 04.2024
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
RESTAURANT RECEPTIONIST
On-Yasai
Hong Kong
04.2018 - 12.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Supported servers, food runners and bussers with keeping dining area ready for every guest
BARISTA (PART TIME)
Harbour Road Cafe
Hong Kong
10.2016 - 12.2018
- Controlled line and crowd with quick, efficient service
- Made and served brand-specific café beverages per day with speed, quality and consistency
WAREHOUSE CLERK
PCC Logistics
Hong Kong
10.2016 - 04.2018
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information
CUSTOMER SERVICES EXECUTIVE
Kerry Logistics
Hong Kong
04.2014 - 10.2016
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
WAITRESS/BARTENDER/RECEPTION
Sen-ryo
Hong Kong
03.2013 - 03.2014
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
WAITRESS/BARTENDER
Italian Tomato Jr. Café
Hong Kong
03.2012 - 06.2012
- Used cash registers and credit card machines to cash out customers
WAITRESS (PART TIME)
Lucky Chinese Restaurant
Toronto, ON
11.2010 - 10.2011
- Bussed and reset tables to keep dining room and work areas clean
Education
High School - undefined
Mary Ward Catholic Secondary School
Toronto, ON01.2011
Skills
- Microsoft Word, Excel, PowerPoint, Publisher
- Check Payment Processing
- POS Inventory System Operation
- Marketing knowledge
- Seating Assignment Preparation
- Problem Resolution
- Reservation Documentation
Languages
English - Professional Working
Professional Working
Chinese (Cantonese) - Native or Bilingual
Native or Bilingual
Chinese (Mandarin) - Full Professional
Native or Bilingual
Timeline
Assistant Manager
Ruelo Patisserie
05.2024 - Current
ASSISTANT MANAGER
Panash Bakery
05.2023 - 04.2024
RESTAURANT RECEPTIONIST
On-Yasai
04.2018 - 12.2018
BARISTA (PART TIME)
Harbour Road Cafe
10.2016 - 12.2018
WAREHOUSE CLERK
PCC Logistics
10.2016 - 04.2018
CUSTOMER SERVICES EXECUTIVE
Kerry Logistics
04.2014 - 10.2016
WAITRESS/BARTENDER/RECEPTION
Sen-ryo
03.2013 - 03.2014
WAITRESS/BARTENDER
Italian Tomato Jr. Café
03.2012 - 06.2012
WAITRESS (PART TIME)
Lucky Chinese Restaurant
11.2010 - 10.2011
High School - undefined
Mary Ward Catholic Secondary School