Angie Yang
Brampton,ON
Summary
Over 5 years of customer service experience and 1 year in the airline industry, I have developed exceptional interpersonal skills and customer serviceability. I am trained and experienced in airport and cabin services, excelling in both my knowledge of procedures, system training and ability to perform to company standards. I am motivated to learn and grow at Porter Airlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent/Gate lead
GTAdnata
06.2022 - Current
- Process passenger check-in quickly and effectively
- Ensuring all documentation is valid for each destination
- Prepare passenger boarding passes and baggage tags
- Ensure gate announcements are made in a timely manner
- Provide passengers with flight information/status
- Manage gate activities (pre and post boarding procedures)
- Keeping close communication with the flight director to ensure boarding goes smoothly
- Ensure we maintain an on time departure for all flights
- Board passengers all while following transport canada procedures
Barista
Kung Fu Tea
08.2021 - 11.2022
- Provide excellent customer service and leadership responsibilities while performing multiple tasks in a fast-paced environment
- Greet customers with a warm and welcoming demeanor
- Efficiently made drinks in a stressful work environment
- Ability to multitask in a fast-paced environment
- Effectively handled difficult customer challenges
- Handled cash, drinks and order take outs quickly and efficiently
- Helped with the training of new employees
Customer Service/Cashier
CAA Center
04.2017 - 03.2020
- Provide courteous and professional customer service to all CAA clients
- Greet customers with a warm and positive attitude
- Efficiently and accurately process customer check-out
- Handling different types of payment methods-maintain and balance cash drawers
- Effectively resolve customer challenges with problem solving skills and empathy
- Delivered consistent levels of customer service and hospitality
- Adhered to all CAA procedures and company policies.
Education
Ontario College Diploma, Flight Services and Management Program -
Seneca College
01.2021
Ontario Secondary School Diploma -
Notre Dame S.S.
01.2018
Skills
- Highly experienced in servicing the public using emotional intelligence skills
- Strong communication skills with a focus on team building and collaboration
- Superb time management and self-motivation
- Excellent interpersonal, multitasking and problem-solving abilities
- Skilled at performing in high stress/energy environments
- Ability to demonstrate teamwork, flexibility and adaptability
- Experience with 4 different check-in systems including Altea and Airline Choice
- Able to follow processes and procedures with great ease
- Knowledgeable in the airline industry and airport procedures
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Certification
IATA Dangerous Goods Regulations 06/2022
Timeline
Passenger Service Agent/Gate lead
GTAdnata
06.2022 - Current
Barista
Kung Fu Tea
08.2021 - 11.2022
Customer Service/Cashier
CAA Center
04.2017 - 03.2020
Ontario College Diploma, Flight Services and Management Program -
Seneca College
Ontario Secondary School Diploma -
Notre Dame S.S.
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